kszatek's profile

New Poster

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3 Messages

Sat, Aug 7, 2021 1:42 PM

Can't call out from landline

My landline has a continuous busy signal. I can't call out nor can anyone call in. How do I fix this,

Official Employee

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327 Messages

6 m ago

Hi there @kszatek!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum!  We are so glad to hear from you and ready to assist with this in any way that we can.  In these times we fully understand the need for services that work seamlessly and we here at Xfinity are totally committed to providing you with the best experience with your service. You have certainly sent a message to the right team, and we are going to get you squared away. Let's get started!  First, can you please send us a private message with your full name, complete service address and account info?  That way I will be able to fully access your account to take a look at what is going on.  

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"

Click the "Peer to peer chat" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Visitor

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2 Messages

6 d ago

I can not call out, people can call me on the home line I can only answer but I can not answer.

Visitor

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2 Messages

@user_94b41a 

I can not place calls from my home phone, I can only receive calls.

XfinityMikeB

Official Employee

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448 Messages

I would like to help out! Can you send me a direct message? 

I am an Official Xfinity Employee.
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