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Visitor

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2 Messages

Sun, Jan 30, 2022 5:21 PM

Closed

Calls dropped after 30 mins.

Seen a lot of old chatter about this but none recently. My elderly folks have Xfinity full-boat services but every phone call drops after 30 mins and it has made calls with doctors offices etc. unreliable and frustrating. This is nearly brand new service with brand new equipment. What is the solution?

Thanks!

Accepted Solution

Official Employee

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905 Messages

8 m ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Visitor

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1 Message

7 m ago

Random disconnect for me. Hung up on my heart specialist , as well as my heart nurse during phone appointments. Family and friends are so familiar with disconnects that they just wait for me to call back. Whenever talking with someone new and important, first think I do is warn them phone will probably disconnect without warning.

Visitor

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2 Messages

@user_caec74​ I would definitely talk to Xfinity about this issue.  They solved my problem (and a few others) and were very kind about it!

Official Employee

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372 Messages

Hello @user_caec74! Thank you for reaching out to us on our community forum. I sincerely regret hearing you've been experiencing this trouble with your phone service. This is never the experience we want for you. Could you please send our team a direct message with your full name and full address? We'll be happy to look into this for you and help get this resolved. 

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  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it
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Visitor

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2 Messages

4 m ago

After talking for 30 minutes the phone shuts off.  Why?

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