Call History not showing calls, just get an error message.

Hello, @VistaListner2. Thank you for reaching out on our Community Forum. I know how important it is to access your call history when you sign in to Xfinity Voice. I would love to take a look at the account and get this resolved for you.

Same problem giong on thirteen days- have sat for hours on chat and now talking to people thru twitter and nothing.  No resolution.  They keep telling my they are escalating it then later htey will tell me it is marked closed. Thirteen days.  This is exhausting.  I have used this call history feature for years and all of the sudden it is frozen on 4/1/25 and no one can help.  They "escalate" then close.  I can't count how many times I have been thru this.  

Same!!!  Mine not working and I have called and called and talked for hours with no resolution.  Chatted with no resolution. All

they do is send and read the article on how to do it. I know how to do it.  It’s not working!!!

Did you ever get resolution? Going on 4 weeks here 

I have the same issue.  I re-established service and got a new Xfinity Voice landline number.  Ever since, I can't see my call history.  I get the same message, "There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance".  
A very kind and helpful sales associate at the Xfinity store in Wyomissing gave me a phone number for Xfinity tech support.  I called and the man told me there is nothing he can do.  That really surprised me.  Then I called 1-800-XFINITY, and the man said he was going to submit this information, and I would get a message when the issue was resolved.  I asked for a trouble ticket number, but he would not provide one.  I mentioned to him about the experience of "VistaListener2" and being told about the telephone number not being mapped correctly.  The man I spoke to said he passed all the information I gave him on to someone that would address the problem.  
I really hope this can be fixed soon.  Call History is such a valuable feature to me.  This was two days ago, and I know it may take some time, but I will be so happy when Call History is restored.  I am glad I saw this thread on the forums.  It gives me hope. 🙂

I am getting the same message for a while now, ever since I got a new phone number.  I have gone to the Xfinity Store, and I was given a special tech support phone number.  The man told me they could not help me.  I was surprised when he offered no hope at all.  I have also called the regular 1-800-XFINITY number 5 times.  I even went in to the XFINITY store again and had my landline phone number changed.  I still keep getting the message: "There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance."
I am not one to complain because I love XFINTY, but when things like this happen, it is NOT easy to get help on the phone.  

I finally got a trouble ticket number:

[Edited:Personal Information].  I think "Call History" is a great feature and I would be SO grateful if someone could help me. 🙏🏽 

Hello, I’m having the same exact issue with my call history since April. Can you please help me with a resolution? 

I have the same problem as the other people commenting here.  I have spent hours on the phone with tech support and nothing gets fixed.  My Call History does not show and just shows the error message and to call xfinity.  Can someone who knows how to fix this please take a look?  Besides the call history not showing, I also can't access the Advanced Call Forwarding in order to change the number of rings before my voicemail picks up.  It now rings 6+ times before voicemail answers and I would like to make it 4 times.  The other options on the call forwarding feature seem to be available but the Advanced Call Forwarding just says "sorry but something went wrong. please try again in a few minutes", but it's always the same message.

Yesterday I went to the xfinity store and spoke to the Virtual Assistant, he said he ran diagnostics and everything looked good and to wait a couple of hours and then check to see if fixed.  Not fixed.

I see above that some customers were told that  Xfinity  referred this matter to their 'internal team' and found that 'the telephone number had not been mapped correctly."     I have not been able to access my Call History since I had the service connected around a year ago.  Please help...I need my call history.

I am mattjkrafft but xfinity has given me a new user name on this forum now.  My call history problem is on the home phone.  I don't have mobile service through xfinity.

I have the same problem! I spent almost an hour on the phone with Xfinity and they didn't know anything - first there was "no problem" with my phone service" then there was a problem on the CSR's end. Then she "reset it" (whatever "it" was) and then put me on hold to call "dispatch" and dispatch told her only cell service call histories can be accessed on the app but to go to blah, blah, blah link or website. I did not want to go through another thing with her so I asked if I would be able to access the call history through the Xfinity website on my desktop computer. She said yes. WRONG. Then I found this post. Thank you all for posting your issue! Now I have something to go on.

I hate Xfinity. I told the CSR I wasn't mad at her but Xfinity makes calling for assistance a terrible experience so people won't call but the chat bot [Edited: "Language"] and Xfinity's automated phone system also [Edited: "Language"] and does not understand simple words. I think the CSR had trouble understanding simple questions als0 When I was frustrated with having to reinstall the app (at her direction) and find my password again to sign in, I asked if the app has facial recognition. She went into some lengthy explanation of how I could sign in using my password without facial recognition and I had to explain that I was just asking if the Xfinity app had the option to use facial recognition which, of course, it doesn't because Xfinity is so far behind. Their customer service is just nonexistent.

I have had a ticket open since September.  Multiple messages in direct messaging.  Still no resolution.  I am beyond frustrated - I was always able to see my history and everything stopped  August 18 when I upgraded my internet speed.  My home phone was accidentally deleted so they had to re-add it.  Same number but I can’t see anything which means I can’t block annoying spam calls. I have a voicemail showing from Sept. 10 when they re-set up the line - that is it.  You can’t call and get a live person that actually understands what is going on.  I finally came on here with high hopes that the direct messaging would help.  NOPE.

Same problem. Have called, gone to Xfinity stores, done chats and no one seems to understand this is an XFINITY problem. 

If one more rep asks me to unplug and plug my phone back in, I am going to scream. No one can help or I believe even understand what I am telling them the problem is. 

The last rep I talked to said it would fix itself in 48 hours and they would call me back. That was over a week ago. 

And what does this mean that I se at the bottom of all of these posts?

We ask that you post publicly so people with similar questions may benefit from the conversation.

Aren't I already doing that? 

That is all I see in response to all of these posts. NO resolution. 

As I type this I am on the phone with a rep and getting nowhere. 

I am having the same exact problem with my landline call history! It has not been working since I changed my landline number. I have called the 1-800 number multiple times and still have had issues! I also do not see anywhere to direct message Xfinity. It is ridiculous how much I pay a month and still cannot access this information. 

I found where to DM and the reply I got was that I violated to forum rules by reaching out to them without being invited. What a waste of time. This whole thing is a joke and Comcast is a terrible company to work with. I give

Just got off the phone with the 1-800 Xfinity number, was told they would work on the problem on "their end". I got a text about an hour later saying the issue was resolved. I just logged in and to no surprise, the problem has not been fixed. I replied back saying I am still having an issue, and I am still awaiting their call. This is an absolute disgrace. I spend way too much money a month for this subpar service. Clearly, this issue has happened to multiple people and Xfinity cannot get it together. Maybe they should spend less money on advertising and more money on actually assisting their customers and giving them the product they are actually paying for.

I am STILL waiting for this to be resolved, this is going on 3 months now...