Call History not showing calls, just get an error message.

You have not resolved this and it is still an issue.  I am going on 4 weeks without the Call History working and all you can do is send me the article telling me how to access it- I KNOW how to access it, it is not working.  No one can help- yesterday I spoke with FIVE different people and nothing has been done.  Everyone says they are escalating it but then nothign happens, they just say that to get you off the phone.  I call the next day and case is closed. CLOSED????? IT IS STILL NOT WORKING and you are doing NOTHING about it.  

@user_89q0tm Welcome to our community forum! Thank you for taking time out of your busy day to let us know about the issue you're facing with your Call History feature. Thirteen days is too long to wait for a resolution and I'm sorry this hasn't been cared for yet. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.

No. Not been resolved 

@XfinityEmilyB​ I did and nothing happened. Still don’t have service. The only time I got a reply out of y’all is when I write your customer service a zero and I told you that everyone I know I have been telling them about my horrible experience and telling them not to go with Xfinity so y’all called me about the agent and the agent service that I got you don’t care that I don’t have the service you just wanna know about the customer service   You want me to write the customer service but the fact that I don’t have service and I haven’t had call history for four weeks. No one seems to care about

@user_89q0tm​    Not yet....I'm engaged in a series of Direct Messages with them.  I'm not sure if I'm dealing with real people or A.I.   I've responded to everything they've asked, and still no resolution.  I'll post on the community forum if it ever gets resolved.

Yesterday I was chatting with them thru the support chat and I thought we had it figured out that somehow the Caller ID had been deleted off my profile- not sure why or how but anyway that made logical sense and they were going to add it back on- I had to sign/approve it and then they said wait 24 hours.  This am they said it was complete but it still isn't working.   I have replied to them but they went silent.  I don't know what to do now.  I am so exhausted with this.   

FINALLY FIXED!!!!!!    In Direct Messaging, the most recent response I received from Xfinity was that they referred this matter to their 'internal team' and found that 'the telephone number had not been mapped correctly.'     Apparently, they correctly mapped the phone number and it is now showing 'Call History'.   This problem occurred after I moved service from a home to an assisted living facility, within the same city.  Hope this helps others.

Oh my gosh I just sent them this- hopefully that is what is going on with me.   Thank you for posting!!

@user_tagb6u​   I did all of my correspondence through Direct Messaging which is the small page looking icon in the upper right corner of the forum site.  I think if you do that, you'll eventually wind up with a whole different set of technical support people who'll know how to troubleshoot the problem.

Thank you for sending us a direct message and working with us to get this call history issue resolved, @user_tagb6u! It ended up taking a few different tickets, and a lot of back and forth between our team, our advanced support teams, and our engineers, but we were finally able to get the call history working again.

I can't tell you how much we appreciate your incredible patience and effort with everything. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

Hey @user_jweb, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Connect web portal call history feature. Can you provide further information on the exact issue and error you are receiving when accessing the Xfinity Voice Call History log? We hope to hear from you soon. 

Hi there - the issue that I’m having is that  I am not longer able to assess my call history log via the Xfinity app. This has been an ongoing issue since April 2025. For the first few months I was able to see older calls up until April, and now as this month, I’m getting the following message:

There is a problem with your Xfinity Voice service.

Please call 1-800-XFINITY for assistance.

I have called and spoken to several Xfinity representatives over the last 4 months and the issue has still not been resolved. Can you please assist me? Thank you. 

We can certainly help take a look for you to see what is happening. Please send us a direct message with your full name and service address, and we can get that going.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@mattjkrafft Thanks for adding to the thread. Are you having these troubles with your home phone, or mobile service?

I'm having the same problem and no help from Xfinity Assistant.  They want me to pay $5 to have a Technician call me to correct the problem of my having a blank voicemail page for 2 days.   I've been with Comcast for 20 years.  I am unable to get any results.  I can hear my messages on my home phone but not read them online.  What is happening and how do I get this voicemail and calll history page back?

@mattjkrafft​ Same issue experienced by us for 2 days now. "404 page not found". Xfinity supports says they have a server issue that is being worked on. The call history works ok on Safari browser.  Fails on Brave, Chromium, and Firefox.   The call history is needed for supporting our elderly family member.  And, it is a feature included in Home Voice for which we are paying.

Hello @redsue151 We can certainly try and troubleshoot to fix the voicemail issues. But this may be related to a know issue impacting certain voice features that our engineering team is working on repairing. Please send us a direct message with your full name and service address and we can try and troubleshoot it. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Hi there, @user_7nbi7p Thanks for reaching out to us on the Forums! We know how frustrating it is to have service issues with your Xfinity Voice services. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message.-Richard