Call History not showing calls, just get an error message.

You have not resolved this and it is still an issue.  I am going on 4 weeks without the Call History working and all you can do is send me the article telling me how to access it- I KNOW how to access it, it is not working.  No one can help- yesterday I spoke with FIVE different people and nothing has been done.  Everyone says they are escalating it but then nothign happens, they just say that to get you off the phone.  I call the next day and case is closed. CLOSED????? IT IS STILL NOT WORKING and you are doing NOTHING about it.  

@user_89q0tm Welcome to our community forum! Thank you for taking time out of your busy day to let us know about the issue you're facing with your Call History feature. Thirteen days is too long to wait for a resolution and I'm sorry this hasn't been cared for yet. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.

No. Not been resolved 

@XfinityEmilyB​ I did and nothing happened. Still don’t have service. The only time I got a reply out of y’all is when I write your customer service a zero and I told you that everyone I know I have been telling them about my horrible experience and telling them not to go with Xfinity so y’all called me about the agent and the agent service that I got you don’t care that I don’t have the service you just wanna know about the customer service   You want me to write the customer service but the fact that I don’t have service and I haven’t had call history for four weeks. No one seems to care about

@user_89q0tm​    Not yet....I'm engaged in a series of Direct Messages with them.  I'm not sure if I'm dealing with real people or A.I.   I've responded to everything they've asked, and still no resolution.  I'll post on the community forum if it ever gets resolved.

Yesterday I was chatting with them thru the support chat and I thought we had it figured out that somehow the Caller ID had been deleted off my profile- not sure why or how but anyway that made logical sense and they were going to add it back on- I had to sign/approve it and then they said wait 24 hours.  This am they said it was complete but it still isn't working.   I have replied to them but they went silent.  I don't know what to do now.  I am so exhausted with this.   

FINALLY FIXED!!!!!!    In Direct Messaging, the most recent response I received from Xfinity was that they referred this matter to their 'internal team' and found that 'the telephone number had not been mapped correctly.'     Apparently, they correctly mapped the phone number and it is now showing 'Call History'.   This problem occurred after I moved service from a home to an assisted living facility, within the same city.  Hope this helps others.

Oh my gosh I just sent them this- hopefully that is what is going on with me.   Thank you for posting!!