2 Messages
Call History not showing calls, just get an error message.
Spent 2 hours on the phone with Xfinity today to ask why my Call History isn't showing calls. We just moved service from a home to an assisted living facility in the same town. Used Call History for a few years, but after the transfer of service the Call History shows...."There is a problem with your Xfinity Voice service. Please call 1-800-XFINITY for assistance." I called that number but the people who answer can't help, they want to send a text showing how to log into Call History. I can log in just fine, have been doing so for years. I guess this movement of service really messed things up in their cubicle or home office. Their technical support is abhorrent, the lady I spoke with first wasn't grasping the problem and wanted to send instructions. Modem has been restarted a few times, still no luck. I suspect whoever setup this account transfer neglected to enable Call History in their system. It seems no one in Xfinity has a high enough level of authority who can log into my account to see why Call History has a problem.
XfinityAbby
Official Employee
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87 Messages
6 days ago
Hello, @VistaListner2. Thank you for reaching out on our Community Forum. I know how important it is to access your call history when you sign in to Xfinity Voice. I would love to take a look at the account and get this resolved for you.
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user_89q0tm
Visitor
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1 Message
10 hours ago
Same problem giong on thirteen days- have sat for hours on chat and now talking to people thru twitter and nothing. No resolution. They keep telling my they are escalating it then later htey will tell me it is marked closed. Thirteen days. This is exhausting. I have used this call history feature for years and all of the sudden it is frozen on 4/1/25 and no one can help. They "escalate" then close. I can't count how many times I have been thru this.
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