Call history not available

You have to tell the chatbot you want to talk to a real person.  That will happen but the live person is somewhere in Asia and at best can issue a service order.  See the message above from XfinityKrista though, it outlines a way to send a message directly to the technical service people.  Will see if that helps, but sending several messages about the same problem may get somebody working on it.

Where is this XfinityKrista of which you speak?

I’m having the same problem. 

Hi there, @user_5omjvq! Are you still in need of assistance at this time?

Getting on a chat (see above) with someone at least supposedly technical support, all I got was that this is now a known issue and the 'engineers' will work on it.  That was more than a week ago with no repair in sight.  Through a complicated set of actions including being scammed by a different chat agent, I did end up at the local Xfinity Store and while they could do nothing about the Voice page problems they did lower my future bills by a lot, and I got all new equipment.  ;-)

This is what I got on the 'tech' chat, again this was a week ago.

"I checked on this and the other 2 tickets that were opened previously. They are all showing closed because we have this marked as a known issue now. Our engineers are working on this. We don't have an estimate of when this will be fixed. Engineering issues can take time to write new code for and fix."

@user_92106a Thank you for connecting with us about your call history. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

What does that mean, "find the best board? to author your question or concern.  How about telling me how to reach xfinity directly to get help without wasting hours of my time?  this is not helpful!

I apologize for any confusion. We can help you with troubleshooting the issues with your call history. Can you please send us a Direct Message with your full name and your address? 

Thanks for your reply.   It started about a month ago with me.   I'm going to sound paranoid here, but I think in my case, it's a form of throttling, because I've called to question charges a number of times.  It's been extremely time consuming and problematic for me not to have this information, as I need it to track scammers who are feasting on my elderly mother's good will.

@user_5omjvq Thank you for keeping us posted so we can make sure you can view your call history. Are you using the primary user ID to check the call records? Have you tried clearing cache and cookies in your browser and checking again? 

Hi there and welcome to Comcast @user_243753. I am sorry to hear you have not been able to see your Call history online. Now I see that you were able to get the call history on your Kindle. As far as Edge and Chrome, have you tried to clear out your cache and cookies from your browsers?