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Visitor

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3 Messages

Tue, Apr 26, 2022 6:48 PM

Voicemail Notification

My voicemail (email) notification no longer reaches my inbox.  It goes directly to my Xfinity Spam folder instead of my POP3 email account which I can view on my computer or cell phone.  This is a recent change and has been going on for about a month or so.  I set up a Mail Filter Rule to prevent this, but it did not solve the problem.  Any suggestions?  Thanks.

Official Employee

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396 Messages

3 m ago

Hey @user_975723, thank you for reaching out to Xfinity Support on our forums. We certainly don't want you missing your notifications and I'd love to help. It sounds like it has been flagged as spam either through the Xfinity Connect inbox or the third party email client you are using. Our website here, shows you can mark the email as not spam on the Xfinity Connect website. To do so, go to the spam folder, right click on the email, and select "Not Spam".

Visitor

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3 Messages

3 m ago

Thanks for your response.  I have marked < [Edited: "Personal Information"]> many times as Not Spam and in my Outlook I have I have marked it as a "Safe Sender".  Your system still sends XfinityVoice to my Xfinity Spam folder and I do not get notified of a call.  I'm very certain that this a Xfinity system problem with my account.  All suggestions are certainly appreciated.  Thanks.

(edited)

Official Employee

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396 Messages

Ok, thank you for checking that. If it is being flagged by our system, we do have a specialized team that handles that called our Customer Security Assurance team. They handle blocking emails, marking spam emails, and other internet security related issues. You can reach them direct at the below number.

  • Business Hours: 6:00am - 2:00am EST, 7 days a week
  • Contact: 1-888-565-4329
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Yes, the Customer Security Assurance team appears to have solved the problem.  Thanks.

Official Employee

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204 Messages

That is awesome to hear @user_975723. Thank you for taking the time to reach out and for being so patient with our Customer Security Assurance team as they looked into this for you. We hope you have an amazing rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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