Visitor
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3 Messages
Voicemail Notification
My voicemail (email) notification no longer reaches my inbox. It goes directly to my Xfinity Spam folder instead of my POP3 email account which I can view on my computer or cell phone. This is a recent change and has been going on for about a month or so. I set up a Mail Filter Rule to prevent this, but it did not solve the problem. Any suggestions? Thanks.
XfinityNicolas
Official Employee
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543 Messages
1 year ago
Hey @user_975723, thank you for reaching out to Xfinity Support on our forums. We certainly don't want you missing your notifications and I'd love to help. It sounds like it has been flagged as spam either through the Xfinity Connect inbox or the third party email client you are using. Our website here, shows you can mark the email as not spam on the Xfinity Connect website. To do so, go to the spam folder, right click on the email, and select "Not Spam".
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user_975723
Visitor
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3 Messages
1 year ago
Thanks for your response. I have marked < [Edited: "Personal Information"]> many times as Not Spam and in my Outlook I have I have marked it as a "Safe Sender". Your system still sends XfinityVoice to my Xfinity Spam folder and I do not get notified of a call. I'm very certain that this a Xfinity system problem with my account. All suggestions are certainly appreciated. Thanks.
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