Voicemail messages indicator always on DESPITE VOICEMAIL BEING DISABLED

@XfinityAirelle​ Thanks for answering! As to what people hear -- that is no concern to me. In fact they should never hear that, because we answer our calls just fine currently.

What I suppose is going on is, years ago, when we had Voicemail enabled, we didn't clean out all the messages before asking you folks to disable it. And now that it is disabled, there is no way for staff or me to go back in and clean out the last messages.

So I suppose Xfinity keeps stale messages there forever. That's fine with me, but at least when one requests Voicemail be disabled, you might as well disable the indicator signal too.

Just like when we sell our car as scrap metal, we don't need to be still remined forever that it is/was low on gas.

Yes. Still showing that there is New Voicemail no matter what does indeed protect the consumer from losing precious messages, true.

But still in my case, no I don't want you to enable it so I can poke around inside and see what is going on....

In fact I'll try to send you my number so you can go have a look. Thanks!

@XfinityAirelle​ OK, I sent it via personal message to @Xfinity Support because I couldn't send it to @XfinityAirelle . I mentioned to pass the message to you. Thanks.

Never mind. I will simply call staff to have them enable Voicemail, and then I will go in and fix it myself.

Worked like a charm!