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67ccacct
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Rousing Reactor

Contributor

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116 Messages

Sunday, April 4th, 2021 11:04 PM

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Verified Caller ID

Can there be an option for  Verified Caller ID callers only so the rest of the those robo and scammer calls don't ring?

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4 years ago

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CCTambrey

Gold Problem Solver

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3.4K Messages

4 years ago

Hello, @67ccacct. Thanks for taking the time to reach out to us here on the Xfinity Forums with your concerns.

The Verified Caller ID list is an automated function and is not something where customers can manually add numbers to the list. As such, restricting calls to only numbers on that list is not an available option.

On the other hand, you can visit: https://www.xfinity.com/support/articles/phone-quick-reference-guide to see what other options you have to help prevent spam calls. There is also an option at the very bottom of this page where you can provide feedback. We always appreciate customers submitting their thoughts or ideas on how we can better our available features! :)

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67ccacct

Contributor

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116 Messages

4 years ago

thanks,  I know about the about the other options and I do not want to manually add numbers.  My question is if they are not verified why let these calls go through?

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user_JosephC

Problem Solver

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369 Messages

That's a great question and glad you are familiar with your other options. At this point, we totally get where you're coming from however, certain un verified numbers can be hard to track in automation which is why we provide further options to assist however, we will also make sure your feedback is past in regard to enhancing our Verified Caller ID feature. Thanks again for your time and interest. 

4 years ago

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67ccacct

Contributor

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116 Messages

4 years ago

Verified does not work.  I received 16 calls today about “this is your icloud account suspicious activity” from different numbers with my cities prefix all were marked Verified. 

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TerriB

Contributor

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3.1K Messages

4 years ago

@ComcastTambrey

I looked up the 'V' that is appearing in front of some caller id number in the past few months. I saw your post here but have an issue with the explanation of the Verified Id process.  When I call the numbers with the 'V' I always get the recording " the number you have called is not valid". To me that means its a robo/spoof/spam call so what the point of the 'verified process' since these are not actually valid numbers? Help me understand please and thank you

Here is what I found on line...

Comcast is launching a new feature, labeling calls to landlines proven not to be robocalls or using caller ID spoofing. The new label will be a letter "V" that will show up in the caller ID of some of Comcast's customers if the company has been able to confirm that the call is actually coming from the telephone number that's showing up on the display.

Those who subscribe to Comcast Business Voice, Business VoiceEdge Select and Xfinity Voice will see the new "V" label on certain calls starting today.

 

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XfinityJoeTru

Official Employee

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7K Messages

Hi TerriB

To help you identify a potentially fraudulent call, we’ve enhanced our Caller ID feature. Now, you’ll see the word “Verified” (or the letter “V”) appear any time the caller’s telephone provider has confirmed that the call is coming from a legitimate telephone number. Where applicable, the verification symbol will appear on the phone screen and, if you have Xfinity X1, it will appear on your TV screen. The symbol will also appear on the call log and voicemail when you’ve received a Verified call.

 

This does not mean that all calls without a verification symbol are scam calls. We can only verify a call if the caller is using a network that has the same capabilities as the Xfinity Voice network.

Disclaimer: Comcast is not responsible for the content of the call, only verifying the caller ID.

 

 

To learn more about this Caller ID feature, please visit our website at the following link: https://www.xfinity.com/support/articles/verified-caller-id

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4 years ago

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southendjohn

Contributor

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67 Messages

@TerriB 

Kind of funny - the only calls I get are SPAM, and they are all shown as verified by Comcast - so a V does NOT mean the call isn't SPAM.   

4 years ago

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