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jebsr
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Expressive Exchange

Contributor

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117 Messages

Wednesday, October 15th, 2025

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Unwanted voice mail

I was never asked if I wanted voice mail which I don’t. Comcast just did it with out customers consent. I want it gone. My phone calls no longer coming in plus I always had my own answering machine.

Question

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Updated 

3 days ago

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Accepted Solution

XfinityJustinM

Official Employee

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374 Messages

18 days ago

Greetings @jebsr, thank you for taking the time to create a post on our Xfinity community forums support page. You have come to the right place for help! We understand that many customers prefer to use their own answering machine. Our team can facilitate this change for you, please start by sending our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 😃

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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jebsr

Contributor

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117 Messages

I called Comcast today to get voicemail removed. They told me they can’t unless I change my package and remove the landline. I removed the landline. Really hating Comcast.

18 days ago

0

XfinityThomasA

Official Employee

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3K Messages

 

This is not the feeling we want for anyone and our team is here to help in every way we can, jebsr!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

18 days ago

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jebsr

Contributor

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117 Messages

@jebsr​ I had the same phone number for 52 years and Comcast forced to give it up. I should have stayed with Verizon for the phone.

18 days ago

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jebsr

Contributor

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117 Messages

@XfinityThomasA​ I don't know why my posts stopped getting to you. I sent one yesterday and another today because I couldn't find my post and now I can't find todays post. Landline is not working again after about 4 days of working. My nephew from Florida tried calling me Friday 10/31 about a death in the family and got a busy signal but no phones were in use. I tried yesterday and today to call the house phone and I got a busy signal about 3 beeps and then nothing. We have a dial tone. What did Comcast do this time? I believe the only way to solve this hassle is to remove my landline completely, (the last thing I wanted to do)

4 days ago

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XfinityThomasD

Official Employee

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1.5K Messages

I apologize for the delay and to hear that the phone is now not working at all. I also apologize that I am not seeing any recent messages come through in our DM, but if you'd please try sending a message there we can continue to help with this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 days ago

0

Accepted Solution

jebsr

Contributor

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117 Messages

12 days ago

We finally dot our phone back and with the same number. Now the question is...did they remove voicemail like was requested.

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riverlassie

Regular Visitor

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10 Messages

@jebsr​ What was the end result ?

12 days ago

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jebsr

Contributor

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117 Messages

12 days ago

I just tried calling my house phone and the answering machine picked up. Looks like all is fixed. Thanks 

Note: This comment was created from a merged conversation originally titled Comcast Service

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XfinitySara

Official Employee

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2.1K Messages

Wonderful, @jebsr! Thank you for testing it and letting everyone know :) If anything ever comes up down the road, please don't hesitate to create a new post with any questions or concerns you may have. I'm so glad that our Digital Care Team was able to resolve this for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 days ago

0

jebsr

Contributor

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117 Messages

@XfinitySara​ I never know who I'm texting to, but the phone stopped working again on halloween. (GHOSTS?)

4 days ago

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XfinityPeterH

Official Employee

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2.4K Messages

3 days ago

 

jebsr Thank you for working with us in our DM. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

 

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