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Visitor

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5 Messages

Thu, Aug 4, 2022 12:15 PM

my landline is acting like a fax machine

When anyone calls my landline, they get a fax machine tone.  I called customer service and nobody could help.  Everything worked fine until about a month ago.  Restarted modem, everything, nothing works.  Why is my comcast voice landline number acting like a fax machine?  I have no fax machine hooked up to my phone line.  

Official Employee

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431 Messages

10 d ago

Hi, @user_d94dd8Q! Thank you for participating in our community forums. I understand how important it is to have the home phone working properly. Are you able to make outbound calls or is the issue specific to incoming calls?

Visitor

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5 Messages

@XfinityBiancaB​  It is not affected for making phone calls.  Here is exactly what is happening:  (and I tried several times to tell an agent on the phone, but they either did not understand - just kept to their script without answering my questions or acknowledging the issue  Comcast customer service has really gone downhill!!).  

I can call people on the phone and people can call me.  As long as I answer the call before voicmail picks up, no issue.  When comcast voicemail picks up (and answered is indicated int he voicemail history) people get a fax machine tone and cannot leave a message.

Visitor

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5 Messages

Sorry, I meant to post publicly.  Please post your reply publicly and I will do the same.

MNtundraRET

Expert

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5.1K Messages

10 d ago

Are you using a computer that has the FAX option turned on?

Visitor

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5 Messages

10 d ago

No, I have a printer that has a fax option, but it is not connecated to the phone line and I don't use it.  And I have had it for a few years and this problem just started happening a month or so ago.  Thanks though.  Could the printer still be the issue - it is using comcast wifi.

MNtundraRET

Expert

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5.1K Messages

10 d ago

Yes!  One of my HP printers does have the Fax option. I have used mine in the past.  It might be set up to receive a FAX.  The printer is on our second phone line.

Visitor

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5 Messages

10 d ago

Except I don't have the HP printer on any phone line, and I only have one phone line.  But worth checking out.  Thanks!!!!

Official Employee

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883 Messages

Ah! We understand the issue! We would like to do some account specific troubleshooting. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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