Fri, Mar 26, 2021 3:01 PM
I recently upgraded my modem, and since then no caller ID shows up on the TV and all calls come in as private number. I don't know who is calling or why these features are not working. Can I get some assistance?
1 m ago
Thank you for taking the time to work with us here @user_9e3f98! We greatly appreciate your continued patience and all the effort you put in to helping us with troubleshooting. I am glad that we were able to get Caller ID added to your account and working without issue. Please don't hesitate to make a post in the future should you need help with anything else. We have a wonderful community available to your here to help out. I hope you have a great day, and stay safe and healthy out there!
2 m ago
Hello and Happy Sunday, user_9e3f98! I hope you’re having a great weekend so far and almost ready for the weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the issues regarding your phone services since you've changed out to a new modem. I'd now like to take a closer look at the situation and get your caller ID issues resolved ASAP!
To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!