Friday, September 8th, 2023 12:24 PM


Post is marked private?

I posted an issue I've been having for months on the forum, but it is now marked private and is not visible. I wasn't given a reason why and I really need help with this. What can I do so it's visible again?

Accepted Solution

Official Solution

Retired Employee


5.9K Messages

10 months ago


Welcome to the Xfinity Forum and thank you for posting your questions here. By default, our system automatically privatizes any post that has an image shared in it. This allows our moderators time to review the post and ensure no inappropriate/personal information exists in those images. We have reviewed your post (https://forums.xfinity.com/conversations/your-home-network/internet-connection-dropping-several-times-for-months/64f9e2f0ce4a2616f479be34) and have determined your images to not contain any type of Xfinity Forum Guideline/Acceptable Use Policy violations so it has been made public again. 

Please let us know if you have any other questions. 

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