Thursday, November 2nd, 2023 5:12 PM


My name is [Edited: Personal Information]

I can not have the word [Edited: "Language"] in my screen name but my name is Kassaundra. [Edited: "Inflammatory"]

Retired Employee


5.9K Messages

7 months ago


We apologize that you have had difficulty with being able to set us the Xfinity Forum username you would like. Our automatic filtering system is in place to prevent any words that may violate our Xfinity Forum Guidelines or our Xfinity Forum Acceptable Use Policy. After reviewing your request we have confirmed that there are no violations to your first name and have therefore modified your username to reflect that. If you would like to modify your username further, you can share your request here or send it to me directly via direct message. To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "XfinityJessie". Again, apologies for the inconvenience you have experienced. Please let us know if you have any questions or need anything else from us. 

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