andyross's profile

Gold Problem Solver

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7K Messages

Sat, Jul 17, 2021 2:14 PM

Forum updates

Is there ever going to be some usability changes to these 'new' Xfinity forums? Having only 7 messages per page is PAINFUL. Plus, if I reply to a post, I often end up back at the top of the list and have to try and remember just what page I was on to continue reading. And not having any symbol showing which messages I have replied to makes it much harder to keep track of problems. Relying on notifications or the profile page isn't always convenient.

To be honest, I wish Comcast wouldn't be so cheap and would go back to the Khoros software. It's so much better...

BruceW

Gold Problem Solver

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23K Messages

3 m ago

Don't know if it will help you, but I use https://forums.xfinity.com/conversations/search?conversationType=POST&sortKey=RECENT&sortOrder=DESC&page=1 to read the Forums. It returns posts from all sub-Forums, 20 results per page, sorted by latest OP first.

To help me keep my place in the message list I make heavy use of the browser's "open link in new tab". That works well, until a PM notification arrives. Then, all the open Forum tabs start "dinging".

I agree that the Lithium/Khoros based forums are better in almost all respects than these Sprinklr based forums. And why do we need both "Replies" and "Comments"? What purpose does that serve? And why, after 5 consecutive "Replies" do I have to click a "View other replies" link to continue reading? What purpose does THAT serve??? And I get no notification for "Replies" to my messages, which leaves those who post a Reply to one of my messages wondering why I haven't responded to them. (Sigh!)

So many oddities in this latest Forum version!

(edited)

MNtundraRET

Expert

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4.6K Messages

3 m ago

The reply was meant to place your reply just below the person you replied to, instead of going to the most recent reply at bottom of list. It does not work very well.

There is no going back to Lithium / Khoros.  

(edited)

MNtundraRET

Expert

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4.6K Messages

3 m ago

I have found using the "back" arrow on the URL line will take me back to forum page where I commented on a post.

andyross

Gold Problem Solver

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7K Messages

2 m ago

Seems as if there was a bit of an update. There are now 15 posts per page instead of 7.

Administrator

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4.4K Messages

@andyross

This is correct. We have updated the forum to show 15 posts on a page instead of 7. We wanted to be strategic to ensure this change would not cause any page load delays. 

We are continuing to work on adding additional updates to make the user experience better.  

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MNtundraRET

Expert

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4.6K Messages

2 m ago

I noticed that too.   It started last week.

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