Direct Message

@user_d1avo7 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

Hey there, user_d1avo7, thanks for reaching out through Xfinity Forums. We would be happy to help you in the public forum and I can assure you have reached a great place to get all of your questions and concerns answered. How can we help with your account?

posting message so I can direct message

@user_881gsp 

Did you see this post above ? https://forums.xfinity.com/conversations/getting-started/direct-message/67215f4dd1b6a947da220a75?commentId=672254a8d1b6a947da223276