BlueJeans07's profile

Contributor

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110 Messages

Mon, Jan 4, 2021 1:00 PM

Community Forum Account PhotoAvatar ....

I cannot find where to choose an Avatar or upload a photo for my account (shows in posts and next to my notification bell.. I clicked on the circle face and went to settings... I looked at all the titles in my profile settings, no mention of Avatars or uploading a photo...   😕

Thanks  

Responses

Again

Expert

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26.4K Messages

9 m ago


@BlueJeans07 wrote:

I cannot find where to choose an Avatar or upload a photo for my account (shows in posts and next to my notification bell.. I clicked on the circle face and went to settings... I looked at all the titles in my profile settings, no mention of Avatars or uploading a photo...   😕

Thanks  


You click on the "circle face" and on Profile, not Settings.

BruceW

Gold Problem Solver

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22.9K Messages

9 m ago

@BlueJeans07 wrote: I cannot find where to choose an Avatar or upload a photo for my account ... 

In Settings do you have an Avatars tab between Preferences and Tagging? Mine looks like so:

BruceW

Gold Problem Solver

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22.9K Messages

9 m ago


@BlueJeans07 wrote: ... I couldn't see anything  Avatars ...

We need help from a Forum Admin like @ComcastJessie. Something appears to be wrong with your profile.

 

BlueJeans07

Contributor

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110 Messages

9 m ago

Hi BruceW

  No I couldn't see anything  Avatars - not like where you showed, I even clicked on all the titles, and Nothing in the sub links showed Avatars... ☹️

Thanks, if you can think of anything else please let me know ....

Administrator

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4.4K Messages

9 m ago

@BlueJeans07 

 

Thank you for posting your question. We sincerely apologize for the confusion. Adding a personalized Avatar image in the Xfinity Forum is a privilege you earn once you reach the level of "New Poster" here in the Xfinity Forum. It looks like when you hit that level the old permission that blocked this ability never automatically removed. I have since corrected this and you should now see that feature in your profile settings. 

 

Please let us know if you have any questions or need anything further. 

BlueJeans07

Contributor

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110 Messages

9 m ago

Hi ComcastJessie

  Thank you... I now see the Avatar  name... I clicked it...  and the dropdown shows listings of different name types, Animals/Toys etc... when I click any of them, they are all the round black/white generic one... so I uploaded a photo of my own.  when I clicked save, my photo did not show up in the preview to the right of the resize box... I clicked save but my photo is not in the box.  Still the generic photo...   

Any suggestions ?   

BlueJeans07

Contributor

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110 Messages

9 m ago

Hi BruceW

I now see what you show in your photo... thanks to you & ComcastJessie...

when I click in the list (tried all of them)  only the last 1 show anything. the

Animals, Toys + the rest are all the circle black/white generic person... so 

I uploaded my photo, it showed up... then when I saved and went to where

you can resize, my photo does not appear in "preview" to the right of the

resize box... I tried save on it... but it was just the generic black/white circle

photo still there...   Any other suggestions... I have been on these forums

with an account since 2007 and I have chosen an Xfinity photo before.
Thanks for the photo help... !!!

Again

Expert

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26.4K Messages

9 m ago

@BlueJeans07 

In the upper right corner of the Forum page click on your avatar, then on My profile.  On your profile page click on your avatar and you should see this:

Again_0-1609887613663.png

From there, click on Choose another avatar.

You should get this box:

Again_1-1609887704353.png

Everything should be self-explanatory from there, but if you need more help beyond this, please post back.

BlueJeans07

Contributor

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110 Messages

9 m ago

Hi  Again Expert

 

I uploaded a photo of mine,  and see it in the box and clicked SAVE -  it then went to the resize page (first photo you  put in your post  for resizing) But my photo I chose/saved is not showing there.. I cannot resize - pic not in the resize box - not  in preview.. so I can't save it to be my profile pic....  I only see my chosen photo when I first upload it... then I save. 

  when I check the drop down for Xfinity Avatars, the group names ( Animals, Toys etc) are there, but when I click on any of the names, there aren't any Avatars, just the Generic black/white circle one.     Thank you for your help... and the photo you posted  to see the

steps...     ----

   

Again

Expert

 • 

26.4K Messages

9 m ago


@BlueJeans07 wrote:

Hi  Again Expert

 

I uploaded a photo of mine,  and see it in the box and clicked SAVE -  it then went to the resize page (first photo you  put in your post  for resizing) But my photo I chose/saved is not showing there.. I cannot resize - pic not in the resize box - not  in preview.. so I can't save it to be my profile pic....  I only see my chosen photo when I first upload it... then I save. 

  when I check the drop down for Xfinity Avatars, the group names ( Animals, Toys etc) are there, but when I click on any of the names, there aren't any Avatars, just the Generic black/white circle one.     Thank you for your help... and the photo you posted  to see the

steps...     ----

   


Try a smaller photo, or resize the photo you're trying to upload.

 

LONG ago the Forum avatars changed from the specific ones to the generic ones and everyone is assigned the one you have when they first sign up for the Forums.  We weren't happy about that, but we also had no voice in it.

Administrator

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4.4K Messages

9 m ago

@BlueJeans07 

 

Again, I sincerely apologize, any image that is uploaded to our Xfinity Forum requires formal approval by our moderators. I have approved all the images that you have uploaded. They are now ready to be used to update your forum avatar image. 

 

When in your profile settings, navigate to the "Avatar" tab. Under the "Current Avatar" image you will see the option to "Upload an Avatar", click that option. Since you have already uploaded your images, when you click that option click the tab "From My Albums"

ComcastJessie_0-1609946591591.png

Then click the image from your uploaded images that you would like to use as your forum avatar. From here you will be directed to a new page to crop your image to fit our Avatar size. Once you are satisfied with how the image is cropped, choose "Save and Continue". From there you will need to repeat the crop process for message "thumbnail" images. Once you are again satisfied click the "Save" option and you are now complete. 

 

Please let us know if you have any further questions or need anything else. 

BlueJeans07

Contributor

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110 Messages

9 m ago

Thank You So Much ComcastJessie !!!!

 

I did uploading from my photos & found the  2 in my Albums !!  Appreciate the help... 😊

BruceW

Gold Problem Solver

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22.9K Messages

9 m ago


@BlueJeans07 wrote: ... I did uploading from my photos & found the  2 in my Albums !! ...

Hey, you got it! Well done! Very stylish! Kudos to you and thanks to @ComcastJessie!

 

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