7 Messages

Wed, Oct 20, 2021 1:50 AM

An account user can't get into the forums


I'm the primary user on our xfinity account. I added a user as a manager quite a while ago. That user can login to xfinity.com without issue. E-mail, etc. all work fine. That user cannot, however, login to the xfinity forums (something they were able to do in the past). Any attempt to login to the forums brings up a dialog box titled "Complete Registration". There is an email field that's already filled in (and not editable) with the correct comcast.net email address. Accepting the forum guidelines and acceptable use polity and clicking the "Complete Registration" button, however, errors with the message "Email Address already exists. Please use a different Email Address." Of course the email address already exists... I expect that's why it was pre-populated.

How can we get this issue resolved?



4.5K Messages

1 m ago


Welcome to the Xfinity Forum and thank you for posting your question here. We apologize that the secondary user on your account is having difficulty accessing the Xfinity Forum, this is not the experience we want any of our forum users to have. Can you please send me a direct message with the email address that is being used to log into the forum when you see these error messages?

To send a PM, please follow these steps:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• In the "To:" line type "XfinityJessie" and choose that name from the drop down list. 

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it

We look forward to hearing from you.


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