An account user can't get into the forums
I'm the primary user on our xfinity account. I added a user as a manager quite a while ago. That user can login to xfinity.com without issue. E-mail, etc. all work fine. That user cannot, however, login to the xfinity forums (something they were able to do in the past). Any attempt to login to the forums brings up a dialog box titled "Complete Registration". There is an email field that's already filled in (and not editable) with the correct comcast.net email address. Accepting the forum guidelines and acceptable use polity and clicking the "Complete Registration" button, however, errors with the message "Email Address already exists. Please use a different Email Address." Of course the email address already exists... I expect that's why it was pre-populated.
How can we get this issue resolved?