4 Messages
Xumo stream box issues
It seems the Flex box, now replaced by the XUMO Steam box, are prone to a multitude of issues.
I was using a Roku until June 2023 when Hulu stopped being supported on that model, so I thought I would switch to the Flex box since it's free and gives Peacock as a free benefit. All was well with the box until early December, when it started having issues with the Dolby digital stream via the HDMI; it would not send the signal, requiring multiple reboots to get it to comply, and often with a ten minute delay, in which the signal would go in and out for several minutes, often with jarring loud noises sent to the speakers. Tech support said go get a new box, which we did the other day, now the XUMO STREAM box. It worked well for ONE DAY, and now does exactly the same thing, IN ADDITION TO OFTEN FREEZING UP WHILE IN ACTIVE USE (the remote stops responding, so to end a show I must unplug power to the unit). Is there anything to be done other than getting ANOTHER box? Is there some reason Comcast/Xfinity struggles so much with having quality hardware?
bowmanville
Visitor
•
2 Messages
1 year ago
I had the issue with audio from Xfinity Stream app playing over other apps. I changed the Xfinity Stream “auto play” settings suggested above and that appears to have fixed the issue. At least for now.
0
0
user_fvipy8
1 Message
1 year ago
With as many posts and comments about the same issue, how has this not been fixed yet? It’s been going on for 2+ months. I am having this same issue today. Boggles my mind Xfinity can’t figure it out.
1
0
user_weoxv6
1 Message
1 year ago
We have 2 Xumo boxes...they both shut our TVs off 5 to 10 times per hour. This is the second set of 2 we got to remedy the problem to no avail. Add the wasted time at the xfinity store on 2 occasions since phone assistence offered no solution. This after countless hours on the phone to fix the problem. They read a flowchart on how to fix it yet nothing corrects the problem. We also get background audio that interferes with any apps we try to watch. We decided to get roku devices and switch providers rather than deal with perpetual ongoing battles and frustrations just to watch TV. XUMO surely cost them customers...word of mouth travels fast. Save the stress and speak with your wallet.
4
0
user_ea0vr7
1 Message
11 months ago
Mine is doing the same thing. I’ve worked with four different agents trying to get it to work. I recently switched back to Xfinity. I’ll be cancelling and switching back to quantum fiber.
1
0
Rickt19621
Contributor
•
39 Messages
11 months ago
Well done with Xfinity's slow upload Internet. Spent 2 hours online with customer support! I am spending almost $250 per month for TV & Internet and I own all my Equipment including cable TV boxes! They have a basket full of square pegs to push customers around shoving us into round pegs! My download speed is plenty they dare to tell me I have to move up to the 1200/35 package to get faster upload from 20 meg! And pushing XUMO Stream Boxes on TOP! LOL I politely said I have faster equipment FireTV 4K Max which is Wifi 6e! HUGE difference in speed from Wifi 6 to 6e! Just like network Cat Wire Cat-5 to Cat-5e! I would be GOING backward!
I just want to keep my channel package and have 100 meg upload for a cheaper price! I already have Verizon Fiber that came with my house and can get 500/500 for $69 locked in.
But it looks like I am being forced out ! because the Xfinity model pick package 1, 2 or 3 because of marketing we give you faster Download speed! My 1000 download is fast enough! My Cable modem has DOCSIS 3.1 speeds up to 2.5 gig and my Wifi is better than Xfinity box ! I have Mesh system Wifi 6e and also have outdoor unit for further distances!
Anyone searching for faster upload Comcast is NOT IT! After Covid and 4K 2-way streaming and constant buffering!
1
0