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Tuesday, July 30th, 2024 2:33 AM

Xumo box that replaced flex

My flex quit and the store said they have been discontinued and have moved to the Xumo box.  My first box wouldn’t do the mandatory update and after 3 hrs with tech support they sent me back to store to get a replacement.  2nd box loaded and updated but won’t play anything…there are no apps available to download or sign in to.  This is a joke!

24 Messages

5 months ago

@XfinityDemitrius  @XfinityMarcus  This is the "poor set up experience, poor UI, poor performance, poor app experience,..." that I was referring to in the other thread.

Official Employee

 • 

1.7K Messages

5 months ago

 

user_f54jni Hello there! Thank you so much for using our Forums to contact our team and we are here to set you up with the best at home experaince with the Xumo. Please send us a DM with your full name and service address to get started. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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