CBrown1022's profile

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1 Message

Thu, Feb 25, 2021 8:00 AM

Xfinity Flex Xi6-A code ENT-22011 Help??

Our Flex has been down for over 24 hours now. 

We keep getting a black screen saying

"That didn't go as planned...

Sorry about that! Please try again.

ENT-22011"

 

We've tried unplugging the Flex and restarting our modem. It always goes back to this screen.

 

Its starts off with the 

"Welcome. Bienvenido. Bienvenue"

Then

"Welcome

Connecting to your entertainment experience"

Then

a blue screen with 3 loading dots

Then back to the black screen 

"That didn't go as planned...

Sorry about that! Please try again.

ENT-22011"

 

I can't find anything about ENT-22011 online 

Responses

Visitor

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3 Messages

5 m ago

I had this same problem. The only way I fixed it was to schedule a service call. The tech plugged in an Xfinity modem instead of my NETGEAR then suddenly it started working. After that, I plugged my NETGEAR back in and it worked.

Visitor

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3 Messages

4 m ago

Never mind. Fix was temporary. Turned it on again this morning and the same error is back again.

Visitor

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1 Message

4 m ago

is there no solution to this issue? we just switched to xfinity and i have a Flex box in my room that suddenly stopped working today giving me the exact issue.

quite irritated myself about the issue considering it’s a brand new box and we haven’t even had our services for a month yet. 

(edited)

Visitor

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1 Message

4 m ago

Same exact issue here. Was able to get the the home screen eventually but cannot move the cursor around or select anything. The voice control on the remote pops up on screen but does nothing even after recognizing my voice command. 

Visitor

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3 Messages

4 m ago

Yeah, after having a tech come out and work on it for over an hour it still wouldn't work. I eventually just returned the Flex box to the Comcast store.

Visitor

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1 Message

3 m ago

I've been having this same issue for the last couple of days and I'm not sure what is causing it but it's starting to really piss me the f off, because I'm trying to watch peacock it doesn't even let me to the home screen. I wish that Xfinity would include the discovery+ app as most of the shows I watch are on there.

Visitor

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1 Message

2 m ago

Same issue. New Flex box should arrive within 24-48 hours…🙃

Visitor

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3 Messages

2 m ago

Same error here. Just got this box and am stuck on this error

Visitor

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1 Message

2 m ago

I just got a new TCL Roku TV and now I'm getting the same error. ENT-22011 and can't get the box to get to the home screen. Just a black screen. I've restarted everything and checked cables. Can't get it to work. 

Visitor

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6 Messages

1 m ago

I am not sure this will work for you but I tried to connect to Peacock and it would get to the Peacock screen then crash the X1 box.  it rebooted itself. I also tried Disney+, Amazon Prime, Curiosity stream,, and Discovery+ (which indicated Xfinity is working on it) but the others it was not working. I called support and had a tech come out. The day the Tech was to arrive I tried Peacock and now it worked fine but the others did not.  So the tech said it is the X1 box and replace it with a different model. It now a[[ears to work on all of the streaming services I mentioned except Discovery+ which Xfinity is still working on. The following was the original X1 box and the replacement X1 box.

ORIGINAL BOX

XG2v2-S

Samsung SX022ANM


REPLACEMENT BOX 

XG2v2-P

Pace PX022ANM

You may want to have Xfinity send you the what box they replaced me with model XG2v2-P Pace PX022ANM and see if that makes a difference.

Visitor

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1 Message

5 d ago

This is obviously a known issue and sending replacements isn't helping.  You give us something for 'FREE' but it isn't really.  Its interesting that this device was working just fine until I got a call asking why I dropped the tv service for just internet and suddenly my 'free' streaming device doesn't work.  

I am also curious to see how many people also don't use the xfinity modem.  Because heaven forbid I use a modem that can actually deal with the number of devices we connect to the internet in a heavy tech house.  Heaven forbid you can't throttle the unlimited internet I pay 30 dollars a month for.

Comcast is a joke.  

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