Xfinity Flex Xi6-A code ENT-22011 Help??

I had this same problem. The only way I fixed it was to schedule a service call. The tech plugged in an Xfinity modem instead of my NETGEAR then suddenly it started working. After that, I plugged my NETGEAR back in and it worked.

Never mind. Fix was temporary. Turned it on again this morning and the same error is back again.

is there no solution to this issue? we just switched to xfinity and i have a Flex box in my room that suddenly stopped working today giving me the exact issue.

quite irritated myself about the issue considering it’s a brand new box and we haven’t even had our services for a month yet. 

Same exact issue here. Was able to get the the home screen eventually but cannot move the cursor around or select anything. The voice control on the remote pops up on screen but does nothing even after recognizing my voice command. 

Yeah, after having a tech come out and work on it for over an hour it still wouldn't work. I eventually just returned the Flex box to the Comcast store.

I've been having this same issue for the last couple of days and I'm not sure what is causing it but it's starting to really (Edit: Profanity), because I'm trying to watch peacock it doesn't even let me to the home screen. I wish that Xfinity would include the discovery+ app as most of the shows I watch are on there.

Same issue. New Flex box should arrive within 24-48 hours…🙃

Same error here. Just got this box and am stuck on this error

I just got a new TCL Roku TV and now I'm getting the same error. ENT-22011 and can't get the box to get to the home screen. Just a black screen. I've restarted everything and checked cables. Can't get it to work. 

I am not sure this will work for you but I tried to connect to Peacock and it would get to the Peacock screen then crash the X1 box.  it rebooted itself. I also tried Disney+, Amazon Prime, Curiosity stream,, and Discovery+ (which indicated Xfinity is working on it) but the others it was not working. I called support and had a tech come out. The day the Tech was to arrive I tried Peacock and now it worked fine but the others did not.  So the tech said it is the X1 box and replace it with a different model. It now a[[ears to work on all of the streaming services I mentioned except Discovery+ which Xfinity is still working on. The following was the original X1 box and the replacement X1 box.

ORIGINAL BOX

XG2v2-S

Samsung SX022ANM

REPLACEMENT BOX 

XG2v2-P

Pace PX022ANM

You may want to have Xfinity send you the what box they replaced me with model XG2v2-P Pace PX022ANM and see if that makes a difference.

This is obviously a known issue and sending replacements isn't helping.  You give us something for 'FREE' but it isn't really.  Its interesting that this device was working just fine until I got a call asking why I dropped the tv service for just internet and suddenly my 'free' streaming device doesn't work.  

I am also curious to see how many people also don't use the xfinity modem.  Because heaven forbid I use a modem that can actually deal with the number of devices we connect to the internet in a heavy tech house.  Heaven forbid you can't throttle the unlimited internet I pay 30 dollars a month for.

Comcast is a joke.  

I am now having this issue. Do us there any solution to it? Checking cables is not going to fix anything as no cable has been moved at any time! Annoying!