Xfinity charging for "free" flex box
My internet signup came with a free flex box. I informed xfinity I didn't want a flex box, only internet. Days later i received a flex box in the mail. I called xfinity and told them I didn't want it and asked to confirm I was not being charged for it. They confirmed it was free, however went on to say if i didnt return it I would be charged $50! Shame on you Xfinity!
The Federal Trade Commision website states the following: Your Rights When You Get Unordered Merchandise
By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t need to return unordered merchandise. You’re legally entitled to keep it as a free gift.