I have AMC+ via the Flex box and I want to cancel it but it won't let me. It says I don't have any subscriptions and the Xfinity Assistant says I don't have a TV package. I would like to cancel this asasp.
@user_1a00f1 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear you have been having these issues cancelling your AMC+ subscription, we would be happy to help! You can view the steps on how to remove AMC+, or any premium channel subscription signed up for through Xfinity by clicking here https://comca.st/3LnpHp7.
If you are not seeing the subscription when you follow these steps, it means the AMC+ subscription was signed up for another way (such as directly through the AMC+ App, AMC+ website, Apple, Amazon, Google Play, etc.), as it can be signed up for a number of ways. It is required to be canceled the same way you signed up. You can view the other ways to cancel AMC+ if it was subscribed outside of Xfinity by visiting this link from the AMC+ website, https://comca.st/3l418Cy. Please let me know if that works for you, we are here to help in any way we can.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_95a6ef So glad we were able to get this figured out together and get AMC+ removed from your account! Should you need anything in the future, please feel welcome to begin a new post. Our team of experts and the forums community are always here to assist you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I would like amc removed for me as well I never signed up for never even used the channel. Had the flex box for less than a day. These auto sign up “trials” when most people don’t even notice it until the bill arrives. It’s probably somewhere in the fine print. I wish xfinity well in court everything “free” or “included” always comes with a catch. If this wasn’t the only provider in my area I would have left a long time ago
Hello @user_89cbd5, thank you for reaching out to us! We will be happy to assist you with removing AMC. I know you mentioned that you already returned your box. Can you please send our team a direct message with your full name and full address? We will be happy to help today!
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @user_39b627 thank you for reaching out to us! We will be happy to assist you with removing AMC.Could you please send our team a direct message with your full name and full address?
Here's the detailed steps to Direct Message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @user_9ac34b. Thank you for commenting on the post. We will be more than happy to assist you.
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_1a00f1
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2 Messages
16 d ago
I am having the same problem and can’t get a answer how to remove it.
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user_95a6ef
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1 Message
14 d ago
Exact same issue. Round and round we go.
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user_89cbd5
Visitor
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1 Message
11 d ago
I would like amc removed for me as well I never signed up for never even used the channel. Had the flex box for less than a day. These auto sign up “trials” when most people don’t even notice it until the bill arrives. It’s probably somewhere in the fine print. I wish xfinity well in court everything “free” or “included” always comes with a catch. If this wasn’t the only provider in my area I would have left a long time ago
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user_39b627
Visitor
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1 Message
9 d ago
I would like AMC+ removed from my account as well please.
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user_9ac34b
Visitor
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1 Message
4 d ago
I am also having this issue and would like to be taken through the process of unsubscribing from AMC+.
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user_226468
Visitor
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1 Message
5 m ago
I'm having this issue also and would love some help in solving it.
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