byobmrclark's profile

New Poster

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3 Messages

Sat, Apr 9, 2022 3:06 PM

Want to cancel AMC on Flex

I have AMC+ via the Flex box and I want to cancel it but it won't let me. It says I don't have any subscriptions and the Xfinity Assistant says I don't have a TV package. I would like to cancel this asasp.

Visitor

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2 Messages

16 d ago

I am having the same problem and can’t get a answer how to remove it. 

Official Employee

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229 Messages

@user_1a00f1 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear you have been having these issues cancelling your AMC+ subscription, we would be happy to help! You can view the steps on how to remove AMC+, or any premium channel subscription signed up for through Xfinity by clicking here https://comca.st/3LnpHp7.

 

If you are not seeing the subscription when you follow these steps, it means the AMC+ subscription was signed up for another way (such as directly through the AMC+ App, AMC+ website, Apple, Amazon, Google Play, etc.), as it can be signed up for a number of ways. It is required to be canceled the same way you signed up. You can view the other ways to cancel AMC+ if it was subscribed outside of Xfinity by visiting this link from the AMC+ website, https://comca.st/3l418Cy. Please let me know if that works for you, we are here to help in any way we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

14 d ago

Exact same issue.  Round and round we go.

Official Employee

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485 Messages

@user_95a6ef So glad we were able to get this figured out together and get AMC+ removed from your account! Should you need anything in the future, please feel welcome to begin a new post. Our team of experts and the forums community are always here to assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

11 d ago

I would like amc removed for me as well I never signed up for never even used the channel. Had the flex box for less than a day. These auto sign up “trials” when most people don’t even notice it until the bill arrives. It’s probably somewhere in the fine print. I wish xfinity well in court everything “free” or “included” always comes with a catch. If this wasn’t the only provider in my area I would have left a long time ago

Official Employee

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183 Messages

Hello @user_89cbd5, thank you for reaching out to us! We will be happy to assist you with removing AMC. I know you mentioned that you already returned your box. Can you please send our team a direct message with your full name and full address? We will be happy to help today! 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

9 d ago

I would like AMC+ removed from my account as well please. 

Official Employee

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149 Messages

Hi @user_39b627 thank you for reaching out to us! We will be happy to assist you with removing AMC.Could you please send our team a direct message with your full name and full address? 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 d ago

I am also having this issue and would like to be taken through the process of unsubscribing from AMC+.

Official Employee

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287 Messages

Hi there, @user_9ac34b. Thank you for commenting on the post. We will be more than happy to assist you.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I'm having this issue also and would love some help in solving it.

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