Hey, there! Thanks for reaching out to us through our Xfintiy community on Forums. The Xfintiy Flex box is an awesome streaming platform and I am glad to hear you have this to watch all your apps on. With Peacock Premium, it really adds a lot of value to your services!
It sounds like you already subscribe to Starz, is that correct? If so, to watch Starz on your Xfintiy Flex box, you would need to unsubscribe to your existing Starz and order it through the box itself. When you subscribe through Flex, you also get access to Starz, StarzEncore, StarzEncore Action, StarzEncore Black and StarzEncore Westerns channels. You will also get OnDemand content through the Xfinity Stream app. Just search with your voice remote for Starz to locate the app and sign in once you are ready.
Does this information help? Please let us know if you have any additional questions.
@XfinityDevinC Tell me how I can get the special of 6 months of Starz for $20.00 through Flex plus get a refund from Starz for my existing 6 month subscription.
That’s what I purchased and, since I cannot access it through Flex, I have no way to enjoy it.
We are happy to check into what offers we have on our end to add Starz for you through the Flex box. While you can add that through the box itself using your voice remote, we can also activate it and other apps on our end for you through your account.
As far as your previous subscription, if it was through us, we can look at stopping that and making sure you are no longer billed. If you bought the subscription though Starz directly, then you would need to ask for a refund or to unsubscribe through them.
So that we can review options for you, can you send us a direct message, please? That way we can discuss your account information securely. I have posted the directions below. Thank you 😊.
Here's the detailed steps to Direct Message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDevin
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721 Messages
8 m ago
@michele_b
Hey, there! Thanks for reaching out to us through our Xfintiy community on Forums. The Xfintiy Flex box is an awesome streaming platform and I am glad to hear you have this to watch all your apps on. With Peacock Premium, it really adds a lot of value to your services!
It sounds like you already subscribe to Starz, is that correct? If so, to watch Starz on your Xfintiy Flex box, you would need to unsubscribe to your existing Starz and order it through the box itself. When you subscribe through Flex, you also get access to Starz, StarzEncore, StarzEncore Action, StarzEncore Black and StarzEncore Westerns channels. You will also get OnDemand content through the Xfinity Stream app. Just search with your voice remote for Starz to locate the app and sign in once you are ready.
Does this information help? Please let us know if you have any additional questions.
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