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michele_b

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michele_b
commented on 's post

2 years ago

I've gone thru all the troubleshooting, even left it unplugged at one point for over an hour. It gets to the screen where it says a software update is in progress, but then stops and the screen goes black. PLEASE HELP!

PSA...For anyone else having this issue, no amount of troubleshooting and online tech help is going to fix it. Your box bit the dust and needs to be replaced. Save yourself the (literal) migraine and swap it for a new one at your local Xfinity Store.

michele_b
followed 's post

2 years ago

I've gone thru all the troubleshooting, even left it unplugged at one point for over an hour. It gets to the screen where it says a software update is in progress, but then stops and the screen goes black. PLEASE HELP!

M

michele_b
posted a question

Saturday, February 3rd, 2024

2 years ago

I've gone thru all the troubleshooting, even left it unplugged at one point for over an hour. It gets to the screen where it says a software update is in progress, but then stops and the screen goes black. PLEASE HELP!

M

michele_b
joined community.

Thursday, July 23rd, 2015

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