New Poster
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9 Messages
Netflix will freeze with a black screen on FLEX box
Recently, my Flex box is having problems with the Netflix app. All the other apps work fine, but after a few days I need to restart (unplug) the flex box in order for Netflix to work. It has worked fine for a few years and this is a new problem. When choosing the Netflix menu item I will see "entering a third party app", but instead of the Netflix logo appearing, the screen will be black. I can exit, choose any other app and it will work, but once this occurs the only way to view Netflix is to restart the box. Something has broken with the Flex and Netflix. I really do not want to unplug this box every few days. thank you
XfinityAngie
Official Employee
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1.3K Messages
2 years ago
Hello @mrubino, please let us know if you are still having issues with Netflix on your Flexbox. There is a good chance we need to swap out your Flexbox. We can help you take care of that here, or you can stop by any Xfinity store near you to swap it out free of charge.
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mrubino
New Poster
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9 Messages
2 years ago
Rather than a chance, can someone help debug the problem? It seems like an issue with the Netflix and flex software, not the box. Every other app works fine. Restarting the box every few days helps Netflix. Issue not seen with other apps. Who can help debug the problem, rather than simply swapping the box?
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NoNotGood
Visitor
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1 Message
1 year ago
Was this resolved? It’s been happening on my device too.
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