1 Message
Has anyone received a call from Xfinity technical support 855-226-6408
I was on the phone all day yesterday and the day before, trying to get our FLEX box to work . I even drove to the local store and switched out the FLEX box for a new one.... ( the first one was also new)
This morning I received 2 phone calls from someone identifying themselves as Xfinity Technical Support, calling from 855- 226-6408. I logged into my Xfinity acct and the number in the call log Said XFINITY Technical support as well. The caller asked for my name and address, which I gave them, bcs I set up an appt for a technician the day before - so I thought they were confirming the address. His next set of questions were for model and serial numbers to my equipment. At this point I was suspicious and I told him to look under the notes in my acct , bcs all that information should be in the notes from the previous 2 days and there was no reason for me to waste me time repeating all this information. I asked him his name and he got angry and hung up. Has anyone else had this happen to them. ?
DreamSayerZ
Contributor
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247 Messages
2 months ago
Calls coming from this number are scams. Good thing you caught on and did not provide anymore information.
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XfinityXanadu
Official Employee
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116 Messages
2 months ago
If at any time you feel any call is suspicious, please be aware of spoofing and how to protect yourself from it. Our Xfinity Caller ID has now been enhanced to include a [V] next to the caller’s name for certain calls. These are calls where the caller’s phone provider has verified that the call is coming from a non-spoofed telephone number. We have more on it here and additional scams to be aware of here for your convenience. Always challenge any call or interaction that you are not expecting or have not prompted.
If you're still having issues with your Flex box, we can help! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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user_77b9ae
Visitor
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1 Message
11 days ago
I got a call from the same number but didn't answer it. They left a message my account was about to expire, call them right away.
It's safer now a days to call them back yourself by looking up their number. I am on the gov program and have not recieved anything from them about expiring or it renewal time.
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user_b00f40
1 Message
11 days ago
I got a call from that number Sunday, and I had been doing business with Comcast, Saturday, and when I said "hello," no one responded, so I let it go. It seems weird.
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