1 Message
Has anyone received a call from Xfinity technical support [Edited]
I was on the phone all day yesterday and the day before, trying to get our FLEX box to work . I even drove to the local store and switched out the FLEX box for a new one.... ( the first one was also new)
This morning I received 2 phone calls from someone identifying themselves as Xfinity Technical Support, calling from [Edited: "Personal Information"]. I logged into my Xfinity acct and the number in the call log Said XFINITY Technical support as well. The caller asked for my name and address, which I gave them, bcs I set up an appt for a technician the day before - so I thought they were confirming the address. His next set of questions were for model and serial numbers to my equipment. At this point I was suspicious and I told him to look under the notes in my acct , bcs all that information should be in the notes from the previous 2 days and there was no reason for me to waste me time repeating all this information. I asked him his name and he got angry and hung up. Has anyone else had this happen to them. ?
Official Solution
CCXanadu
Retired Employee
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300 Messages
2 years ago
If at any time you feel any call is suspicious, please be aware of spoofing and how to protect yourself from it. Our Xfinity Caller ID has now been enhanced to include a [V] next to the caller’s name for certain calls. These are calls where the caller’s phone provider has verified that the call is coming from a non-spoofed telephone number. We have more on it here and additional scams to be aware of here for your convenience. Always challenge any call or interaction that you are not expecting or have not prompted.
If you're still having issues with your Flex box, we can help! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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DreamSayerZ
Problem Solver
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742 Messages
2 years ago
Calls coming from this number are scams. Good thing you caught on and did not provide anymore information.
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user_77b9ae
Visitor
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1 Message
2 years ago
I got a call from the same number but didn't answer it. They left a message my account was about to expire, call them right away.
It's safer now a days to call them back yourself by looking up their number. I am on the gov program and have not recieved anything from them about expiring or it renewal time.
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user_b00f40
1 Message
2 years ago
I got a call from that number Sunday, and I had been doing business with Comcast, Saturday, and when I said "hello," no one responded, so I let it go. It seems weird.
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user_5a5e14
1 Message
2 years ago
I just received a call from this number; no response so called back because was unsure. They knew the date and time for my appointment. Luckily I only gave my street address. How the hell do they have access to the appt info? I just made it an hour ago. Xfinity needs to tighten up cyber security or whatever is happening because this is highly unsafe.
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user_rsy0ox
1 Message
2 years ago
Yes. This is a scam. They say they're technical support and they told me to deposit $200 for technician to come our and the money will be refunded. I said, " what [Edited: "Language"]." Xfinity doesn't require money for technician. Don't be fooled by these scammers. Curse them out and hang up.
(edited)
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user_2mrza5
1 Message
2 years ago
This is continuing. I got a call from this number right after setting an xFinity service appointment. Comcast, get your security together!
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user_2yuvb5
1 Message
2 years ago
Same here, just got a call from this # and they knew I had an apt today. Glad I saw this thread!
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user_coo1vn
1 Message
2 years ago
re : (855) 226-6408
i got the call, and it was legit -- i made a tech appt online earlier in the day and advanced support called to try to troubleshoot further (and spare a tech visit scheduled a few days from now.) the agent (female voice, indian accent) was able to pull up my appt date and time, and asked a few questions to try to resolve the issue overt the phone.
certainly any number could be spoofed but if you have a reason to get a call from xfinity tech support it might be helpful to answer.
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MarleysMomm2013
Visitor
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2 Messages
1 year ago
I've gotten 4 calls from (855) 226-6408. I don't answer and let them go straight to voice mail. This is what the voicemail says everytime.
Hello, we are calling on behalf of the Exfinity Advanced Technical Support Team in reference to your technician appointment and to provide you a faster resolution. Please call us back at 18552266408 Again, that number is 18552266408 Thank you.
I never call the number. I am quite suspicious since I don't have any appointments scheduled. I'm marking it as spam.
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user_cqiog1
1 Message
1 year ago
I received a call from this number 1-855-226-6408 & the guy became angry because I asked what is the point of a call if the appt time was already confirmed ? And he kept telling me I needed to go to my modem because they wouldn’t come fix it if I didn’t tell him the serial number. I asked him what he needed it for and he cussed and I told him have a good day ! Obvious Scam!
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user_i4s4ti
1 Message
1 year ago
Recieved a very similar call today..from Xfinity.This call came right after my phone call setting up an appt.Then 30 minutes later these people call..want to assist with my modem.Atvfirst I thought..wiw..ok great,then I thought and said, wait how do I know your are really them after walked me through the process..of testing my modem. He offered new network number so i coukd get mine sooner than my appointment. Since I wasn't comfortable then we ended the call. Then I called him back..he hello (my name)said hi the reason for my call.Then he hung up on me after he realized I called him. He was talking in one language at first then he switch to English. Then hangup. Praying for us all who are dealing with this type of harassment. Lord protect us all..in Jesus Name Amen! Psalms91. 🙏🏻🙏🏻🙏🏻
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user_rn1p3z
1 Message
1 year ago
Had the same number call me today about technical support before my appointment. Hung up after confirming my name and address, hopefully whoever was on the other end does not use that for anything shady. Hung up after 5 minutes. These scams are getting worse! They knew the time of my appointment with Comcast...
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user_5zwj7a
3 Messages
1 year ago
I got a call from them after Comcast set up a service appt. They said to call and that they had a solution where I did not need service. I called and told them I do need service and asked who they were and asked them to give me info on my acct. They provided service address and spouse name. They were no help, felt they were phasing.
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user_9yi8qx
3 Messages
1 year ago
This is NOT a scam phone number. It’s the phone number for Comcast tech support. I was just given this number directly from tech support so I could call them back.
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