I am still having the error code ENT - 22013, even though I have followed the trouble shooting instructions. Lately this has been happening every time I try to use it.
Hi, @user_0ea9d7! We would be more than happy to help with the error code you are getting on the Flex Streaming device! We may need to send an initialization signal out to the device from here. Please send us a private message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @mjlegal1989! Thanks for reaching out to us on the forums! I hope you are doing well. I apologize to hear that you are also having the issue when trying to access the Flex. If you have already tried to unplug the power for the box for 5 minutes and plugging it back in doesn't seem to work feel free to send us a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for taking the time to reach out to us regarding the error code that you are getting on your Flex device. I know that you stated that you had already attempted to reset your device. Since we have noticed that persistent issues have resolved themselves with a reset would you be willing to give it another try for me? To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error.
Hello, @user_18e725. I'll be glad to help troubleshoot this further on my end. Please click the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_3d6214
Visitor
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1 Message
4 years ago
I am still having the error code ENT - 22013, even though I have followed the trouble shooting instructions. Lately this has been happening every time I try to use it.
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XfinityMartyR
Official Employee
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2K Messages
4 years ago
Hi, @user_0ea9d7! We would be more than happy to help with the error code you are getting on the Flex Streaming device! We may need to send an initialization signal out to the device from here. Please send us a private message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account. Thank you!
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user_a84555
Visitor
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2 Messages
4 years ago
I have tried everything you say to do and code still appears and it’s going to my account setting [Edited: "Language"]
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user_37b121
Visitor
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1 Message
4 years ago
I’ve restarted my device multiple times, screen stuck on the settings with this code
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mjlegal1989
Visitor
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1 Message
4 years ago
I am getting the same code and have been troubleshooting for over an hour now.
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user_6cd7f9
Visitor
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3 Messages
4 years ago
Has anyone has support reach out to them? This is annoying.
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user_18e725
Visitor
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1 Message
4 years ago
Error code has been showing for 6 hours, refreshed and reset, unplugged and nothings working
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