J

Visitor

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4 Messages

Sat, Apr 2, 2022 9:46 AM

Flex Bluetooth issues

I'm having issues connecting my Bluetooth wireless earbuds to my flex box. I've done it before but there was a firmware update and ever since it will connect for 1 second and then auto disconnect. I can never stay connected for more than a second.

XfinityEva

Official Employee

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407 Messages

2 m ago

Hey @Jpeter38 thank you for visiting our Community Forums for help with your Xfinity Flex box and Bluetooth pairing. Do you currently have other devices that are connected as well?You can pair up to seven Bluetooth devices to Flex streaming TV Box, but only one can be connected at a time.

Visitor

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2 Messages

2 m ago

I've not been able to connect for a week now, although previously this worked fine. I called last week and talked to two different people for 45 minutes and was told it was likely a software glitch. Still hasn't been fixed.

(edited)

Official Employee

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640 Messages

@user_50e8d5

Good afternoon! Thank you for reaching out to let us know this has been continuing to have problems with connection on your Bluetooth device. I never want to keep my kids awake with TV after they are in bed so having the Bluetooth is amazing!

can you try going to settings > device settings > audio > Bluetooth devices > and unpair the device than pair it back?

I am an Official Xfinity Employee.
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Visitor

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2 Messages

I have been having the exact same issue with my sound bar that had always worked. Sound bar works with my headset and my phone so it’s not the device. I have unpaired the device (forgetting it) and now reconnected it only to receive an error message [XRE-22003]

Visitor

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2 Messages

Also having this issue- done every troubleshooting step INCLUDING having an Xfinity employee remotely refresh my device. Definitely a firmware issue- things were working fine until late March.

Official Employee

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291 Messages

Thank you for reaching out to me @macp. Have you tried going to settings > device settings > audio > Bluetooth devices > and unpair the device than pair it back?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@XfinityDevinC​ Yes I have tried this multiple times, as well as unplugging and refreshing my unit. I have no problems pairing with my phone or computer, so it's definitely an issue on your end.

Visitor

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4 Messages

25 d ago

Still having issue with this. I select forget and then try to reconnect and it won't reconnect even. I see it in the list , try to connect and it just stalls for 20 seconds before removing my headphones from the list, or it just gives an error saying sorry we can't connect please check that your Bluetooth device is turned on and in range of your tv box.

(edited)

Official Employee

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380 Messages

Hi, @Jpeter38! Thanks for reaching back out. Please make sure the Bluetooth device isn't paired to any other device already. It may help to restart the Bluetooth device and put it back into pairing mode. Please let me know if that helps! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

23 d ago

I'm having a very similar issue, except that my flex box takes forever to even discover any Bluetooth devices, and if it ever finds my headset, my headset tells me that it's been paired. However, I then will get a message onscreen saying that it can't connect to my headset. I've tried multiple headsets with the same problem.

Official Employee

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562 Messages

Hello, and thank you for reaching out to our forums for support with your Flex box and connected devices. How far away are the devices when attempting to connect them? Has your Flex box recently been updated? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

This wasn’t helpful at all. These auto generated messages are horrible

Visitor

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1 Message

I have a pair of speakers right beside the flex unit and it won't even discover them at all whatsoever.  My ear buds connect then disconnect q5 secs later. It completely nerve-racking 

Official Employee

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452 Messages

Hi, thank you for reaching out to us on Xfinity forums. We would like to help you with your connection issue. Please send us a private message so we can assist. 

 

  Click the "New message" (pencil and paper) icon
 
   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
   - An "Xfinity Support" graphic replaces the "To:" line.
 
   Type your message in the text area near the bottom of the window
 
   Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

11 d ago

Yes it was a firmware update i believe that messed up Bluetooth. Oh well. I won't be using this thing anymore 

Visitor

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1 Message

4 d ago

I recently got a Flex device and having the same issue on Bluetooth not able to detect my AirPods. 

Official Employee

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9 Messages

Hello @Century2015, I appreciate you reaching out to us for assistance with your blue tooth issue. I would be happy to assist you. Are you only having an issue when trying to connect to the Flex box by Bluetooth or are you having issues connecting to other devices as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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