Contributor
•
20 Messages
Cancel Flex
How do I cancel Flex and return the equipment? If I'd known that I couldn't shop for packages just because I have Flex I would have never accepted it. I don't use it at all anyway.
This has been a known issue since at least last summer with promises to have it fixed by September 2020. It's still not fixed nor is there anything mentioned about how to cancel.
This has been a known issue since at least last summer with promises to have it fixed by September 2020. It's still not fixed nor is there anything mentioned about how to cancel.
xyz21
New Poster
•
2 Messages
4 years ago
Chatted online with a live agent to cancel. No success. I was told to wait 2-3 days after the equipment return. I'll see whether I can get rid of this free service by then.
Xfinity is really messed up with this so called free service offering..
0
CCJessie1
Retired Employee
•
5.9K Messages
4 years ago
@jbeck1
Welcome to the Xfinity Forum and thank you for posting your question here. We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional Xfinity Services and changing your Xfinity plan.
We apologize for any inconvenience this issue caused and thank you for your patience as we worked to resolve it.
Please let us know if you have any other questions or need anything else.
0
0