Visitor
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6 Messages
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works.
I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my Yahoo account with a new password. I then attempt to put in a new password, and I have even allowed the system to generate a new password, and the next page comes up with an error that indicates "uh oh.... Looks like something went wrong. Try again later."
I try again later and the same thing happens.
I have tried the following:
1. Clearing the cache and data;
2.Using Private or incognito modes;
3. I have tried using Firefox, Chrome, Safari;
4. I tried to use the Xfinity email export tool;
I have tried to make the change on iPad, Mac. etc. and
NOTHING!
I am at my wit's end!
Can someone please help?
Thank you in advance.
XfinityKei
Official Employee
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2.2K Messages
1 month ago
@zzotto21 I’m sorry to hear of the issues you're having issues with your Yahoo password change. Our team is here to help. When did this start?
Are you accessing Yahoo directly or using an app or third party pop clients such as outlook etc?
Were you able to accept the terms and conditions?
I have a link about our email migration here https://www.xfinity.com/support/articles/yahoo-email-migration-overview.
Midway through the page is a direct link for chat support for yahoo email migration issues. Here's that link to connect with a dictated chat support for customer that have migrated over to yahoo https://welcome.yahoo.com/
(edited)
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06288
Visitor
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3 Messages
1 month ago
I have the same problem. Is there a fix?
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zzotto21
Visitor
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6 Messages
1 month ago
anyone get a fix for this yet? It is driving me insane and I want to keep my conast.net email address.
Anyone? Please help.....!
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user_6lhkor
Visitor
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1 Message
1 month ago
I have the same issue. This seems to be a common problem. Why can't Comcast or Yahoo come up with a straight forward answer?
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user_igwru8
Visitor
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2 Messages
1 month ago
Thank you so much. Using the incognito browser finally worked. My folders dumped into my inbox, but at least I have my email back. Thank you again.
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user_8layb2
Visitor
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3 Messages
24 days ago
Same problem with transitioning to yahoo. Stuck on create new password it won’t take any new password. Even went incognito and cleared history. Any suggestions. I don’t now have access to my Comcst.net acct or yahoo
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user_56uu6s
Visitor
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2 Messages
22 days ago
@XfinityKei @XfinityAlfonso I have this exact same issue and am getting same runaround from support. I don't see how to direct message you. What do I need to do? I've spent 6 hours on the phone with support at this point and tried all of the listed ways some people got it to work.
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JPWildman2
Regular Visitor
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25 Messages
20 days ago
Just don't "upgrade". I don't know why people are saying they HAVE to upgrade because according to the FAQ: Do I have to upgrade my comcast.net email account to Yahoo Mail?
No, this is an upgrade we are offering customers at no cost so they can access their email on a better platform with enhanced security, more features, and a mobile app for easy access on the go.
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zzotto21
Visitor
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6 Messages
2 hours ago
Well, after many, many attempts of fixing this issue on my Apple desktop, I finally got my comcast.net email, after migrating it to Yahoo, working! And it has been a crazy ride.
It deals with an "app specific" password. The app in question is: Apple Mail!
I will paste the Yahoo instructions below. But be aware, I had difficulty in finding my Yahoo Security page, and then once found, you do have to "look" for the "External Connections", then in that box, "App Passwords." When I found all of that, it indicated that I did not have any App passwords. I then created one and I used "Apple Mail" as the app that I needed a password for: and it created a password for me. I wrote that password down.
I then went into my Apple Mail for my comcast.net email address. Go to "Mail" and click "Accounts" - not "Settings. The click on your comcast.net account. Once in that account, click "Details..." A small white box will pop up and you will see an area for you password. Delete that password as that is probably the Yahoo password you created when you migrated your account. Type in the password you wrote down when you had Yahoo generate the Apple Mail app specific password. Mine was 16 lower case letters with spaces after every 4th letter. I tried to cut and paste the password but this did not work. And it took me a couple of tries for the password to be accepted. If the password is accepted, the white box will disappear.
My comcast.net email then populated with a bunch of emails and the indication that is was "Offline" was gone. And now it is working as it should.
This is just absolutely crazy!!
Now how I got there:
Found the following link: https://help.yahoo.com/kb/SLN15241.html
And this is what it states:
"Generate and manage 3rd-party app passwords
Third-party email apps (that do not use our Yahoo branded sign-in page) require you to enter a single password for login credentials. To access your Yahoo Mail account on these apps, you'll need to generate and use an app password. An app password is a randomly generated code that gives a non-Yahoo app permission to access your Yahoo account. You'll only need to provide this code once to sign in to your 3rd party email app.
App passwords remain active - even if you change your main account password. To invalidate an app password you must delete it.
Generate an app password
When creating an app password, use a browser that you've used to sign into Yahoo for several days in a row and avoid using Incognito mode. If this isn’t successful, use webmail or the official Yahoo App to access your email. Customer care can’t override this process of determining App Password creation eligibility.
I hope this works for you!
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