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erzulie19
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Regular Visitor

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6 Messages

Tuesday, December 17th, 2024 2:23 PM

Xfinity loops back to hub page

Cannot get into my emails.  Internet and tv are working.  When I sign in, the page keeps looping back to the Hub.  I do not need help with tv or wireless.  there's something going on with my getting into email box, period.  Already had a session with Xfinity support via Facebook, X and your chatbot.  Can't get bot to understand the issue with email. 
Also spent time on the 800 number.  More botting.  Has anyone else had this looping issue?  I need my emails to conduct my business as well as personal emails.  thank you.

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Updated 

26 days ago

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user_ywxbqj

2 Messages

1 month ago

I have the same issue.  It worked fine yesterday but today I am unable to access my email.  Keeps looping back to the Discovery Hub every time I click the link to go to my email.

4

0

user_gi0aw4

1 Message

I also have the same problem.  Yesterday it worked fine.  Today it shows "Getting Messages" twice and then loops back to the Discovery Hub page.  Our other two Xfinity email accounts/addresses are fine, but it just occurs with this third address.

(edited)

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1 month ago

XfinityKei

Official Employee

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1.2K Messages

@user_gi0aw4 Are you still having an issue with that third email account as we are hoping as earlier fix has resolved this for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

0

Anon367856

New Poster

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5 Messages

I also cannot access my Xfinity/Comcast email. Worked ok a few hours ago. Now it takes me to a Discovery Hub, which gives me 2 options to access my email. Neither one works - just takes me back to the Discovery Hub homepage.  PLEASE DO SOMETHING TO CORRECT THIS.

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28 days ago

0

XfinityAmandaB

Official Employee

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1.7K Messages

 

Anon367856 This was a known issue that our engineers were able to resolve. Are you still running into issues with accessing your email? [edited: Spelling]

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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26 days ago

0

dsnmaui

Regular Visitor

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3 Messages

1 month ago

2 people here at my work same issue

0

user_dqhe3t

1 Message

1 month ago

all morning long can successfully login but it keeps looping to the discovery hub. Since I am not alone this appears to be and issue with Comcast.

2

XfinityThomasC

Official Employee

 • 

2.2K Messages

Hello, @user_dqhe3t 

My apologies for this inconvenience. We are aware there is an issue where customers who log in to Xfinity.com to check email will get redirected back to the Discovery Hub. We do not have an ETA of resolution but are working hard to get it resolved for everyone. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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29 days ago

0

user_g2jkzd

6 Messages

Its still not resolved

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28 days ago

mgripentrog

Visitor

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1 Message

1 month ago

Having same problem. Xfinity assistant is less than helpful. Terrible customer service, but then I expect that from this company.

0

janswers

Visitor

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22 Messages

1 month ago

In the same boat. Uhg............

3

XfinityPaula

Official Employee

 • 

1.3K Messages

Hello janswers! I'm sorry for the trouble this issue caused on Tuesday. According to the teams all email should be working correctly again as of Tuesday. I know it's vital to keep connected so as soon as it was identified the repair teams were on it to help limit the time and impact of not being able to access your email. Can you please let us know if you are still having any issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_g2jkzd

6 Messages

@XfinityPaula​ I am still having problems.  Email loops back to Discovery Hub.  When will it be resolved?

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28 days ago

XfinityTony

Official Employee

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1.3K Messages

@user_g2jkzd can you try clearing your cache and cookies and try again? Thank you for your patience on this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

user_uesc8p

1 Message

1 month ago

Having the same problem.  Try to log in and then it goes to the Hub page.  Try to click on the link for Comcast.net and, once again, it takes me back to the Hub.  What is going on and how long until it is fixed.  Worked fine last night!!!

1

XfinityEricB

Official Employee

 • 

1.9K Messages

 

user_uesc8p This was a known issue that we did get resolved. Are you still having problems getting into your email at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

jerseyjon

Visitor

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2 Messages

1 month ago

Same issue. On chat with Xfinity for 1 3/4 hours. They asked me to delete emails, which i did via my Ipad. I could access them on Ipad through my email icon not the xfinity web site. I notice that before it took me to the discovery Hub page the address added  #xfFailureCount=1  which disappearedwhen it went to the Hub page. Any way, they tell me i will be reset in 2 hours and please wait for a text.

1

user_ywxbqj

2 Messages

@jerseyjon​ ... I noticed that " #xfFailureCount=1 " message also.

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1 month ago

0

user_k1v106

1 Message

1 month ago

Same here with the HUB page reloading etc. Very frustrating!! Can anyone access their comcast emails using an email app instead of online??

1

XfinityRaul

Official Employee

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1.7K Messages

Hello, @user_k1v106. I understand your frustration. Have you had any luck with an email app? How about our website, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_sjqezd

1 Message

1 month ago

All people want is to go directly to the email login. Does any company actually listen to their customers?

Comcast, make things simple, not more complex!

2

user_vn9842

Frequent Visitor

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14 Messages

Just got off the phone with Xfinity. They said the issue is on their end and that they are working on it. 

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1 month ago

XfinityOrlandoM

Official Employee

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1.6K Messages

@user_sjqezd

 

This was a known issue that we did get resolved. Are you still having problems getting into your email at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

XfinityAirelle

Official Employee

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2.2K Messages

30 days ago

erzulie19 Hi there! This was an issue that we were aware of and should now be resolved. If you are still having trouble, please let us know. 

0

0

Thmsllngr

1 Message

28 days ago

Just starting getting this issue this afternoon.  On PC and on a Samsung Galaxy Note phone.

1

0

XfinityVictor

Official Employee

 • 

1K Messages

 

Thmsllngr Hello, I hope you are having a great day! Thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

user_g2jkzd

6 Messages

28 days ago

Mine is still not working and its Friday.  I even tried clicking on the blue link at the time of page that says Email click here.  It does the same thing loops back to the Discovery Hub page.

4

toastyinva

Visitor

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1 Message

@user_g2jkzd​ Same as me - just started

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28 days ago

0

herfox

New Poster

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5 Messages

Mine is doing the same thing. I have explained it over and over again on the telephone and text, and been "escalated" three times with no solution offered. Any luck from anyone else? I absolutely need my email access back shortly.

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28 days ago

0

XfinityVianney

Official Employee

 • 

1.9K Messages

 

toastyinva, thank you for letting us know. I see you've had a similar concern as well, which I can see has been frustrating. I know that each situation does vary, so I wanted to get more insight into your situation. Does this happen when using various browsers? If possible, have you tried again using a private or incognito tab? Besides email, are you able to navigate all the other features on your account online? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

XfinityJanelle

Official Employee

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1.4K Messages

@herfox This was a known issue that we did get resolved. Are you still having problems getting into your email at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

NOZoneEmail

Visitor

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4 Messages

28 days ago

Having same issue here on Friday 12/10.   Was fine until around 4PM EST.  Logged out and back in, tried multiple links, just takes back to hub and doesn't load email. 

1

XfinityTony

Official Employee

 • 

1.3K Messages

Hi there, @NOZoneEmail! This issue should be mitigated. Can you try accessing your email again? If it still loops to the Discovery Hub, can you clear your cache+cookies and try again? I look forward to your update.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

herfox

New Poster

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5 Messages

28 days ago

Same thing is happening to me on 12/20/24 since 5:00 or so.

0

0

user_lihuj2

1 Message

28 days ago

I have 2 email accounts ... one is fine, but one has this same looping back to the hub page issue ... ???

1

0

XfinityTony

Official Employee

 • 

1.3K Messages

@user_lihuj2, hello! Are you still having issues accessing your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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26 days ago

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