Windows 11 mail app not working with comcast

It looks like after Windows 10, the next iteration was Windows live mail 11, which we do have a guide to. 
https://www.xfinity.com/support/articles/connect-on-windows

Would you be able to check out this guide as well and let us know if it is more helpful? 

Are you by chance using VPN connection? This may have an impact if you are.

@XfinityJanelle​ No VPN, just plain Comcast internet.  I tried Outlook 2016 under Windows 11, I have no problem, just mail and calendar.

Thank you,

Vince

Was there ever a solution found?

I have what I think is the same problem.  I'll add that only under comcast.net email will Mail & Calendar stop sending.  BUT still recieve fine.  Works for a period after rebooting windows.

Note I have two comcast.net accounts and both do this, but the outlook.com and gmail.com accounts work perfectly.

@BlueZoom Is this also for Windows Live Mail 11? Have any changes been made through the settings? I would also like to share this link for additional assistance.

Just an FYI....I think the mail app referred to here isn't Windows Live Mail [20]11, but refers to the mail app IN Windows 11, which is a whole different ball park.  There is also a mail app in Windows 10 - which I have never tried - but is probably pretty much like the one in Windows 11.  The mail app is appropriately name MAIL [who would have thought?!?!?!].

Because there are different platforms being discussed it helps to be specific.  😉

@XfinityTambrey @XfinityEthan @XfinityJanelle @XfinityEva 

Hello @user_tw00, and thank you for reaching out about your email issue. If none of the support above was able to help, and you are still having issues sending and receiving emails please let us know, and we would be happy to help in any way we can!

Hi,

I started having this same problem about 10 days ago. I have not solved it, but for lack of trying. I have contacted Comcast/Xfinity Tech Support. They are friendly, but have not helped solve the problem yet. This is frustrating.

Regards,

RaliR

@RALIR​ 

Hi,

I started having this same problem about 10 days ago. I have not solved it, but for lack of trying. I have contacted Comcast/Xfinity Tech Support. They are friendly, but have not helped solve the problem yet. This is frustrating.

Regards,

RaliR

Hey, @RALIR. I appreciate you making us awre of the troubles. I am here and would love to try a few steps together. Have you tried any of these steps listed here : ‎Enable/Disable Third-Party Client Access to https://comca.st/3QKcCt2 Email | Xfinity Community Forum. 

Hi Xfinity Lamont,

Yes, I have tried, but that is not the issue. I have tried all kinds of approaches, changing the SMTP server port # from 465 to 587 to 465, changing IMAP to POP to IMAP, changing the passwords again and on and on, but nothing worked. I keep getting error messages, relating to Comcast server , such as "Your server does not support the connection encryption type you specified" (I have tried anything from SSL/TSL (Comcast Recommended) to auto to StartTSL and all different combinations between SMTP server and POP server.), "Send test email message: The connection to the server was interrupted", "The server responded:421 resomta-h1p-027908.sy" ,"The server responded:421 resomta-a1p-077251.sy" (I have no idea what the last 2 error messages mean),"Task "XXXXXXX:Folder: Inbox Check for new mail." reported error (0x800ccc0e: Outlook cannot download folder inbox from the IMAP mail server" and on and on. 

After spending the last weeks, I finally gave up and settled on forwarding the comcast messages to my outlook mailbox under outlook.com email address (this works fine until I am ready to "reply" to my comcast mail and the reply address turns out to be my outlook.com email address, at which point I switch to my comcast address by web access and reply from there. I am really not a happy camper.

Regards,

RaliR

@user_15b057​ My mistake.  It seemed it was fixed now.

so you could install? Could you please tell me how. New to HP land, was Apple user. I need basics please please

@Sandee8484​ 

You don't really need to install anything to get your Xfinity Connect email.  Just sign in on the home screen and then click on the letter icon and you will go to your email.

If you're wanting to use a third party email like Windows Email App, you should be able to find it by clicking on the Windows icon in the lower left of your screen, or by pressing the Windows key on your key board, and then scrolling down Mail.  When you start that up you should get prompts on how to set up your email for Xfinity Connect.  You will also need to go to webmail, however, to set up third party email so that you don't have to sign in to the webmail site.

We just updated to Windows 11, actually Geek Squad did it for us to try to resolve a Teams issue, and are now seeing that the comcast email isn't working at all.  Are there any updates to this issue?