Kris42662's profile

New Poster

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4 Messages

Friday, December 6th, 2024 2:19 AM

Why am I being inundated with SPAM emails recently?

Recently I began being inundated with SPAM emails going into my Inbox.  While some do go into my SPAM folder, many don't.  Why is this happening out of the clear blue?

Official Employee

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1.8K Messages

4 months ago

Hi there, @Kris42662 I'm so sorry for the inconvenience this is causing. I know how frustrating this is for you. If you're suddenly receiving a large amount of spam emails in your inbox despite having a spam filter, it likely means your email address was compromised or exposed somewhere causing spammer to target you; you should review your spam filter settings, check for potential data breaches affecting your accounts, and actively mark suspicious emails as spam to train your filter better.-Richard

Regular Visitor

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4 Messages

I have been having the exact same problem, being inundated with spam.  I have done everything that Comcast is telling customers to do but nothing makes any difference.

I expect to have to cancel my account.

Official Employee

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2.1K Messages

 

MaddieCot 

By marking this selected email as spam, you are moving it to your Spam folder, but you aren't automatically blocking the sender. This should reroute any future emails from that sender to your Spam folder, but it's possible you may still receive some emails from the same domain in the future. Mark email as spam page.

If you want to automatically block email from a certain email address or domain, you can set up an email filter. Check this page here to see how to set up the filter so you never see those reported messages again.

 

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Contributor

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61 Messages

@XfinityAmandaB​ 

All right.  That's the best suggestion so far, blocking entire domains.  So it is the customers responsibility to manually set up domain filters for individual email accounts now?  To deal with company wide spam abuse of xfinity's own email systems coming from their own servers?  I thought that was the IT departments job, to communicate with managers of these other domains to help alert them of the abuse of their systems, so they would not have to block the entire domain but could rather root out and block the people mis using their systems on the other domain site.  I suppose it would not be that hard to draw up a list, as we're getting dozens and dozens of these every single day.  But what legitimate emails would we also be blocking.  I provided some visual image clip examples from just today on these threads.  The scammers are generating unique email addresses for every single email, probably using some AI assist tool to do so.  Individual human customers could never keep up with this.  Xfinity should please take a different more pro active approach to managing this ongoing issue of abuse of email systems with spam.  The spam is comical at this point and easy to identify.  But they must still be defrauding real people and finding success in some of these scam efforts, for them to continue with this activity.  I also posted some legal news on activity which is reducing the scam calls, which seems like an obvious correlation why those same scammers are likely now turning to email systems as their primary targeting medium of communication instead now.

https://forums.xfinity.com/conversations/email/spam-filter-is-terrible/675c90dd9d81813139b60ac7?

https://forums.xfinity.com/conversations/email/how-do-i-get-the-mark-as-spam-and-report-phishing-to-actually-block-spam-i-keep-trying-and-everyday-there-are-more-and-more-spam-emails/67566c479d81813139b4e4b1

The spam is annoying and the truth is it's not all that big of a deal.  We are paying customers though and would please appreciate more than generic canned responses from online help board employees whom appear not to actually understand the details or technical complexity of the issue.  Like, we can't click the advanced options to recognize spam twice, there is only one option in our customer based GUI, and it's already checked.

Contributor

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260 Messages

@Colorado_Customer​ took the words right out of my mouth! I'm in the same boat, at yesterday's and today's reception rate, I'm looking at getting over 3800 phishing spams a month. Using the ASK TOM route, I'm getting the same canned/generic "fix it on your end" responses.

Frequent Visitor

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11 Messages

@XfinityRichard​ Your Spam filter is totally useless. It never works.  

Why is it that Gmail email system has the ability to block selected emails, but Xfinity does Not?

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