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user_n6z01y
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Monday, December 9th, 2024 4:04 AM

How do I get the "mark as spam and report phishing" to actually block spam? I keep trying and everyday there are more and more spam emails

I check the Report Spam button but seem to just get more and more spam. I've worked on my settings. Has anyone found success with blocking unwanted email? Does the "mark as spam/report phishing" button do anything for anyone else?

Question

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Updated 

3 months ago

211

3

EG

Expert

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109.9K Messages

4 months ago

The concern is not "Home Security / Rules And Automations" help related.............. Topic moved here to the proper help section for assistance. 

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XfinityShawn

Official Employee

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1.4K Messages

4 months ago

 

user_n6z01y I would try clearing cache/cookies as doing a reset to what device you're using. 

 

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Colorado_Customer

Contributor

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61 Messages

@XfinityShawn​ 

This is not helpful.  His cache and cookies is not why he's getting monumental volumes of spam, and the rest of us are too.

It has been a full year since Xfinity email hack which affected 36 million customers was officially disclosed.

[Edited: "Inflammatory"]

(edited)

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4 months ago

user_xo1tan

1 Message

Same here! I am getting multiples of the same pfishing email from different senders every day. I do the mark as spam and report pfishing and nothing happens

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3 months ago

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plumld

Contributor

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260 Messages

@XfinityShawn​ this makes my list of top ten worst suggestions! Browser cache and cookies do not control the phishing spams that Comcast has delivered to an Inbox! Try again with something useful.

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3 months ago

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XfinityJosephA

Official Employee

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1.7K Messages

 

user_xo1tan your best bet is going to be to work with our Customer Security Assurance team. They are best equipped to work on an email concern like this.

They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.

 

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3 months ago

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user_qf04za

1 Message

4 months ago

My xfinity spam filter doesn't work any more. No matter how many times I click on "mark as spam and report phishing", with the correct spam filter turned on, the same old emails get into my inbox. Extremely tiresome, not to mention annoying verging on infuriating.

Somehow spammers have figured out a workaround.

So xfinity hear me now. Get after it! Defend your people! Do your [Edited: "Language"] duty to your customers!

(edited)

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