BruceW's profile

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Wednesday, May 17th, 2023 7:57 PM

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Webmail folders "Online help" icon

The new (or maybe I just now noticed it) "Online help" ? icon to the right of "<< Hide Folders" at the bottom of the Appsuite version 7.10.6-3-0 webmail folders pane on https://connect.xfinity.com/appsuite is not quite correct. It says:

  • Inbox. Per default, all incoming emails go to this folder. -- Except for the ones that wind up in the Spam folder.

  • Unread. This folder shows all unread messages. -- Does not exist.

  • Drafts. Contains the emails saved as draft. -- OK

  • Sent objects. Contains the email sent by you. --  This is just called "Sent".

  • Trash. Contains the email deleted by you. -- Also email deleted by filters, but since "you" (hopefully) created the filters, technically correct I suppose.

  • Archive. Contains the emails archived by you. -- Does not exist.

  • Email. Contains the email folders created by you. -- Isn't this called "My folders"?

  • View all attachments. Shows all email attachments that you have sent or received, in the Drive app. -- Does not exist, and webmail has no linkage to the Drive app AFAIK.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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26.4K Messages

2 years ago

Overnight the webmail Appsuite version changed from 7.10.6-3-0 to 7.10.5-9-23 and the "Online help" icon no longer appears. Why? Who knows . . .

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Expert

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29.7K Messages

2 years ago

@BruceW 

 Using the webmail UI on my iMac------- Mine still shows the icon, and when I click on "Start page" it still shows 7.10.6.  If I bring the account up on my phone it shows 7.10.5-9-23, and no icon.

(edited)

Gold Problem Solver

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26.4K Messages

2 years ago

And today I'm back to Appsuite version 7.10.6-3-0 with the "Online help" ? icon. The list that appears when clicking this icon is identical to the one in my OP. What a shock, still broken! I should probably mention that the icon and its erroneous list appears in Firefox, Chrome, and Edge. Why can't this be fixed???

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Problem Solver

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743 Messages

Hello @BruceW! We appreciate those details and your feedback on the icon. This link can also be used to provide feedback. 

I no longer work for Comcast.

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26.4K Messages

2 years ago

Why was my 4pm post Privatized? I see no rule violations to justify that.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Gold Problem Solver

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5.9K Messages

2 years ago

Some pictures get marked "Private" by the computer system. They stay that way until an Expert or employee checks and makes it "Public".

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26.4K Messages

2 years ago

For the past two days the webmail Appsuite version has remained 7.10.6-3-0, but the not-so-helpful "Online help" ? icon has been removed. Hmmmmmmmmmmm . . .  🤔

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Gold Problem Solver

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5.9K Messages

2 years ago

That likely has computer bugs too.

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