Unable to access Comcast email - redirects to main page

@XfinityCSAEmail I am having the same issue as this post below, which lists many others who had the same issue. Anytime I try the check email icon it redirects me back to the homepage and same if I try to access Xfinity connect directly. I've tried accessing from multiple computers and browsers with no success. How can this be resolved?

https://forums.xfinity.com/conversations/email/connectxfinitycomappsuite-redirects-to-myxfinitycomcidcust/62e96c78461c2f487100cac0?commentId=62eae3ba2777cb750463fece

Your response to the post above references an "email refresh" is that possible? Thanks!

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XfinityJanelle

Official Employee

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1.3K Messages

2 days ago

Hi @user_qgme7eThank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your email. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to clear cache and cookies? Have you tried a different browser or incognito mode? Please let us know if you are still seeing an issue.

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user_qgme7e

3 Messages

Yes, I have tried all those solutions with no success. That is why I was asking about the “email refresh” that is accomplished by Xfinity.

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2 days ago

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XfinityRoberto

Official Employee

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1.5K Messages

We cant do any email refresh on our end. That would be done by our CSA team.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_qgme7e

3 Messages

I understand that which is why I tagged @XfinityCSAEmail in my original post. How may I contact the CSA team? I’ve not been successful in anyway.

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2 days ago

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XfinityJanelle

Official Employee

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1.3K Messages

Great question, in order to contact CSA you would need to reach out to 1-800-xfinity and ask to speak with them. They will be able to transfer you over to the dedicated customer security team.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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BruceW

Gold Problem Solver

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26K Messages

22 hours ago

@XfinityCSAEmail ...

Note that this employee hasn't posted anything to the Forums in nearly 2 years. Also, you can reach CSA more directly by calling the contact number given in https://internetsecurity.xfinity.com/help/report-abuse.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_qgme7e

Unable to access Comcast email - redirects to main page

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Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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