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MasterLi1
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17 Messages

Friday, October 17th, 2025

Transferring e-mail to yahoo

I received an email on august 15, 2025 informing me of the change.  I have not received and e-mail providing me with a link to accept yahoo terms of service.

I am seeing the page, when i try to go to my e-mail, that is asking me if I want to start the process or skip this and go to my e-mail.

When I click on 'get started' I add my email address, it takes me to the password page and I add my password.  When I click on this the page does nothing, it does not refresh or respond in any way.

Help.

[Edited: Personal Information]

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XfinityMatthew

Official Employee

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993 Messages

2 days ago

Hello @MasterLi1 We would be happy to look and help with this. Can you please review the article below about the migration to Yahoo and make sure you have attempted all the steps listed. 

https://www.xfinity.com/support/articles/yahoo-email-migration-overview

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MasterLi1

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I am not seeing the terms of service from yahoo to approve them?  brian

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2 days ago

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XfinityJustinM

Official Employee

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353 Messages

@MasterLi1, Was the email that you received on the 15th of august an invitation to make the switch or just a notice of the upcoming change?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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MasterLi1

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@XfinityJustinM​ 


Not an invitation, just notice of the change?

Attached is a list of the screen I see when it says options to "get started" or just go to email.  I can't paste or attach?

Thanks.

Brian

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1 day ago

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XfinityJeff

Official Employee

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278 Messages

@MasterLi1 if you are having issues posting a screenshot, you can use imgur to upload the picture and then post the link here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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MasterLi1

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@XfinityJeff​ 

What does imgur mean?  Brian 

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1 day ago

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BruceW

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26.8K Messages

2 days ago

... When I click on this the page does nothing ...

Does the web address of that page say Yahoo, Comcast, Xfinity or ???

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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MasterLi1

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@BruceW​ 

https://login.yahoo.com/?.src=comcast&pspid=159600001&activity=mail-direct&.lang=en-US&.intl=us&.done=https%3A%2F%2Fmail.yahoo.com%2Fd%3Fsrc%3Dcomcast

This where I put in my e-mail address.  it does move me to the next page.

[Edited: "Personal Information when clicking on link"]

This is an xfinity address that won't accept my password.  

Thanks brian

(edited)

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10 hours ago

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XfinityJeff

Official Employee

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278 Messages

@MasterLi1 if you go to connect.xfinity.com and log in, does it let you access the email through that site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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MasterLi1

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@XfinityJeff​ 

When I click on the get started link it takes me to yahoo log in page for my xfinity email address.  It does accept this and takes me to the next page where it asks for my password.  When I enter this it does nothing.  It stays on the same page requesting my password which is good. 

Should I receive an e-mail from xfinity asking me to accept terms of service with Yahoo?  I have not received this, but when I try to log in for xfinity e-mail it shows me the get started  or go to your inbox page? 

See links I posted above.  Thanks brian

(edited)

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8 hours ago

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XfinityEricB

Official Employee

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2.6K Messages

 

MasterLi1 You should get an email in the Xfinity inbox for accepting terms and service agreement for Yahoo about 30 days before your email converts. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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MasterLi1

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@XfinityEricB​ 

My initial email was 9-15 it said I would get another email 30 days later.  I have not received this yet, but i was getting the get started screen, I assume this is the one that will allow me to accept terms of service and then convert?  thanks.  I'm 69 that's my excuse and I am sticking with it!  Brian

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7 hours ago

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