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Pa--Pa--
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29 Messages

Wednesday, June 28th, 2023 4:44 PM

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Thunderbird error 1014

I am the lead account holder for our Xfinity / Comcast account.

All of the users on this account use the Thunderbird email client. 

A few days ago, I helped one of the other family members by changing the password on an account.

When they go to check mail for this account - they get an error 1014.

I've been working with Thunderbird account setups for many years, and know that the account has been set up correctly.
I tried setting up a new user account on Xfinity, set it up in my own Thunderbird, and get the same error 1014.

Thunderbird checks and approves the Xfinity (Comcast) servers but still this error persists.  I've been searching for an answer for several days. This error 1014 has been around for several years.

Thunderbird has worked fine for years with our Comcast email accounts, and suddenly any new account or password change creates a problem.

Yes, third party access is enabled in my settings.  Yes, I have tried getting support though the chatbot and even talking to people, but so far, no solution. 

Frustrated!!!! 

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1 year ago

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Andyr1

Gold Problem Solver

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8K Messages

2 years ago

7

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Pa--Pa--

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@andyross​ thanks, but I have already seen these threads and many more, both here and over on the Thunderbird forums. 

Since Thunderbird continues to work perfectly fine for all other existing email accounts, I do have to believe it's a Xfinity/Comcast issue. 
Just changing a password caused an existing email address not to work.

Trying to establish a new Xfinity/Comcast email address - Thunderbird confirms the server settings, but then barks at me that the username or password is wrong and then the 1014 error.

2 years ago

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flatlander3

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1.5K Messages

@Pa--Pa--​  There was an oddity that I found a few times when setting up a new account in Thunderbird.  Perhaps it happens on some platforms too when changing passwords.  This also may not apply.

The account will setup fine, even seem to accept a password Once and Thunderbird does not complain.  But then after the account is created, the same password doesn't work.

In the Account settings for the email account, click on the mail server settings after you clear that pop-up password dialogue box (might have to close a couple of them).  In the Security section for Mail Server, verify it's using SSL/TLS  and that the "authentication method" is "normal password".  For some reason, I've seen that toggle to something else while creating a new account.

Then close out Thunderbird completely.  Launch it again.  Try the password again if you get the pop-up again.  After that, the setting seems to stick and work fine.

2 years ago

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Pa--Pa--

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29 Messages

Thanks, Flatlander - I did try what you suggested.
My Thunderbird settings are just as you state, and are consistent across my other comcast account that has been working forever.

I closed out Thunderbird and relaunched, re-entered my password, but still get the same 1014 error.

I'm about to try a different Windows email app to see if it makes any difference. 

2 years ago

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Pa--Pa--

Contributor

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29 Messages

Sad to say, I installed and tried setting up a Comcast email address on Postbox, and it still failed. 
Once again, I have to believe that it is somehow a Comcast problem and not related to my email client. 

I've been a Comcast customer for about 20 years.... and this is one of the most frustrating experiences I have ever had. 

2 years ago

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XfinityAlex

Official Employee

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902 Messages

@Pa--Pa--​   Is Thunderbird displaying an error that you can capture for us?  Is it when sending, or receiving, or both?  Are the accounts able to access their email via the webmail system (just to verify that the user/pass are correct, and that the account is in good standing) ?

2 years ago

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flatlander3

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1.5K Messages

2 years ago

Mod Bot struck again -- my bad :)  Trying again.

It's odd.  It may be the account is locked.  @XfinityCSAEmail is pretty good and does have access to log files.  Hopefully by invoking the magic name, they can catch sight of this one.

One thing?  Stop all email clients from trying to login to the xfinity account.  That puts you in authentication jail right away.  Dovecot default is 12 threads, but a client or two can exceed auth attempts really quickly.  Wait a while after that.  30 minutes perhaps? (timeout is whatever they want in the config). 

One problem I have,  I changed my xfinity login and password at the same time.  I use a different email address to log in now.  This changed the email password at the same time.  It did NOT change the email mailbox on the mail server itself, so the email server was still using the old mailbox name == someUsername at xfinity.com, and NOT the NEW login I can use to actually get to both email and billing on the web == differentUsername at "somplaceElse dot com" 

As far as the mail server is concerned, the physical location where it stores the email on it's cloud instance is still a directory == someUsername at xfinity.com  .  My new username is not recognized, and I suppose it really shouldn't be.  It's an email mailDir format thing.  

Web and a 3rd party client behave differently.  The current situation for perhaps a lot more clarity if you did something similar:

Webmail login:

someUsername at xfinity.com  with new password =works

differentUsername at someplaceElse dot com with new password = works

3rd party eMail client:

someUsername at xfinity.com with new password = works

differentUsername at someplaceElse dot com  (for an thunderbird/outlook/whatever username) with new password = does not work

Maybe that's similar to your situation, or maybe not at all, but I thought I'd post it.

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Pa--Pa--

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29 Messages

@flatlander3​ 

The account that I recently created is able to access webmail successfully. but no matter what I have tried, it doesn't work in Thunderbird or Postbox. 

I haven't tried changing the email to xfinity.com -  I've been using comcast.net. I haven't seen any guidance on changing the suffix of emails to reflect the rebranding. 

2 years ago

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flatlander3

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@Pa--Pa--​  I think all the customers are still all comcast.net addresses.  @XfinityAlex  is probably your best chance here.  

Access to logs and accounts is probably required.  

2 years ago

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XfinityAlex

Official Employee

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902 Messages

@flatlander3​ Please don't tell people to use " [Edited: "Personal Information"]" for a third-party email client, that is not correct.

(edited)

2 years ago

XfinityAlex

Official Employee

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902 Messages

@Pa--Pa-- I'm going to send you a DM to get the list of UIDs that are involved.

2 years ago

Pa--Pa--

Contributor

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29 Messages

very much appreciate your assistance with trying to resolve this issue, @XfinityAlex.

2 years ago

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Pa--Pa--

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29 Messages

2 years ago

Many thanks to XfinityAlex, who stuck with me and found a solution. 

Don't know how to mark this as resolved.

(edited)

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Andyr1

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8K Messages

2 years ago

What was the solution? 

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Pa--Pa--

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@andyross​I  'm not sure what the actual solution was.

@XfinityAlex had people looking at log files is all I really know.

2 years ago

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XfinityAlex

Official Employee

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902 Messages

@andyross​  The OP said they'd enabled 3rd Party clients, but the DB didn't seem to have that option set.  We set it manually from our side, and this resolved the issue.

2 years ago

user_79f9a5

Visitor

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1 Message

I'm having this same issue. I also made sure third party clients are enabled, but I still get 1014. Can you help me as well @XfinityAlex?

Thanks

2 years ago

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XfinityAlex

Official Employee

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902 Messages

@user_79f9a5​ Can you send me a DM with your UID?

2 years ago

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user_vy9l2q

1 Message

Hi! I need help with the 1014 error. Using Thunderbird, same story as OP.

1 year ago

0

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