JayGee59's profile

Frequent Visitor

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10 Messages

Tue, Sep 21, 2021 1:07 AM

Cannot receive or send eMails - getting Thunderbird Error Code (iMAP): 1014

I have just started having this problem. I'm using Windows 7 Pro and Thunderbird as my eMail APP. Haven't had problems recently but today I cannot log in unless it is on the Web Site and using a NEW Password. I keep getting the Thunderbird Error Code (iMAP): 1014, however, nothing has changed in the way of settings from yesterday when I was logging in just fine.

Any suggestions to WHY a protected comcast.net system and home computer system could be garbled up like this overnight? All of my Thunderbird settings look O.K., and I downloaded and installed a NEW package, SAME VERSION, and still have the problem.

HELP,   PLEASE!!!

EG

Expert

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89.9K Messages

1 m ago

Not "Community Center" related. Concern moved here to the proper help section for assistance. 

BruceW

Gold Problem Solver

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23K Messages

1 m ago

Have you enabled "Third Party Access Security" as described at https://www.xfinity.com/support/articles/third-party-email-access?

Again

Expert

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26.5K Messages

1 m ago

@JayGee59 What is the full and exact error code you are getting?

Visitor

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1 Message

1 m ago

I too was unable to send/receive emails yesterday.  Try elimating “drafts” and by that I mean open in a different browser, one that allows you to see, at the bottom of any email.  Then, delete those and also delete the pop-up windows that appear.  I did that yesterday, with a Comcast rep, and was surprised when it worked.  Again this morning, I had emails, that I knew were there, go away only to find them in the “trash” folder. All I did was to enter the new (which I created yesterday) password for Comcast/Xfinity.  Oy vey!!

Again

Expert

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26.5K Messages

@user_7985b1 I'm glad that you were able to get your email working again, however, your issue has nothing to do with the OP's issue which involves Thunderbird.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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1 Message

19 d ago

Having similar issues but only with one mail address -  I have two Comcast addresses set up in Thunderbird with no issue, and a third that just plain won't work.

I've gone through the setup per Xfinity instructions, Thunderbird creates the account and gives message "Configuration found in Mozilla ISP database".  Then, when I hit DONE, I get message "Unable to log in at server. Probably wrong configuration, username or password."

The password that I've entered in Thunderbird is the same password that I use to sign into the account on Xfinity's website; I've tested it numerous times and the password is absolutely correct.  I have logged into Xfinity using the good (but refused from Thunderbird) password, have changed the password on Xfinity, have copied/pasted the new password from the Xfinity page into Thunderbird, and have achieved the same results - works fine on the Xfinity webpage, is rejected in Thunderbird.

JayGee59

Frequent Visitor

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10 Messages

@user_5180cc 

HELLO:  With mine it was totally locked up. I called Comcast and a lady helped me, trying to get the setting right. Nothing worked.

I sat with it for a few days - using Yahoo as a back-up with no eMail addresses! I called them again, explained what took place and that I needed my eMail system back up and running.

I finally got help with the HACK. The guy walked me through several settings and my eMail at comcast.net started working again. I don't know WHY they don't help people more when these things happen - OR - put the FIX up in the Community Forum.

JG

Official Employee

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355 Messages

Hello @user_5180cc, 

 

I would like to review the current settings with you further to see what may be causing it to not communicate with the server. Can you please send us a Direct Message with your first and last name and username? The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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10 Messages

14 d ago

I am having the same issue. My email was working up until this morning, and I have not changed anything. Did anyone get it to work? I read the one post about the draft folder, but what the post said did not make sense to me. I do have the "Third party" box checked in settings. I have more problems with Xfinity emails than any other email service. Xfinity email is terrible. For the price we pay, it should run perfectly. 

JayGee59

Frequent Visitor

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10 Messages

@AC-Viper 

Cursor up to my answer to another person who got hacked. The problem is in your Browser Settings, which have been hacked, and eMail taken over for several days. The hacker was sending eMails - with my eMail addressing and eMail list to people all over the place - asking for people to buy and Apple Card for him as he was desperate and driving on his way to a funeral.

Tell Comcast that you need to talk to a techie who will get you up and running again. There were so many settings that went so fast that I do not remember what was done. But, that techie knew his stuff and got me up and running again.

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