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user_5rxm7k
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4 Messages

Friday, September 26th, 2025

The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

I keep getting this message.  The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.  What is going on?

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XfinityJeff

Official Employee

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350 Messages

1 month ago

Greetings @user_5rxm7k, and thanks for posting your question to the community forums today, I hope this message finds you well. I am sorry to hear about the issue you are having. Is that error popping up when trying to check your email? If so are you using the Xfinity website for the email, or a third party app such as Outlook?

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user_5rxm7k

Visitor

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4 Messages

I'm not using the web site as far as I know and I'm not using Outlook.  

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1 month ago

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XfinityJon

Official Employee

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739 Messages

When you get the error, what type of device are you using? Is it a mobile phone, a computer, or something else? Have you changed your password at all recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_5rxm7k

Visitor

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4 Messages

I'm using both my iPad and iPhone.  I get the error message, have deleted comcast E-mail, downloaded it again from the app store and it works for awhile and then the message comes back again.  Sometimes my E-mail on both devices does update, and then again after a few days I get the error message again and E-mail doesn't update.

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1 month ago

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XfinityMarshante

Official Employee

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649 Messages

Hello @user_5rxm7k, Thanks for the details. It sounds like you're using the Apple third-party app that comes pre-installed on iPhones and iPads. When did this issue start occurring? Did it begin before or after the new iOS update?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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erinker

Visitor

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1 Message

@XfinityJeff​ 

Hi Jeff - I use a Chrome browser on Windows 11.  I too am getting that message anytime I try to send email.  

Here is the url: https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX

Based on the number of people saying they are getting the same issue, it sounds like it is comcast network/equipment issue, not end-user issue.

Thank you for escalating this to get it resolved,

Ellen

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1 hour ago

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user_o9b9qr

Visitor

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5 Messages

17 hours ago

Having the same issue right now as well. It does not look like the solution was provided. If anyone else can assist it would be greatly appreciated. 

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user_o9b9qr

Visitor

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5 Messages

working from my computer- not an apple. Email freezes and gives the same message and then sometimes it will send and sometimes not. 

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17 hours ago

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user_o9b9qr

Visitor

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5 Messages

Error

The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

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17 hours ago

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user_tb0xis

Visitor

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3 Messages

16 hours ago

I have been getting this message all day - November 3, 2025. What's up with my email?????

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user_xl9n1y

Visitor

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1 Message

i am getting this same message too - on 11/4/25

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2 hours ago

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user_6daoo6

Visitor

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1 Message

Me, too! On my Mac, phone and IPad-

How to fix this - cannot do any outgoing mail, but I am getting incoming.

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2 hours ago

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bschmotter

New Poster

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2 Messages

@user_xl9n1y​ I am getting the same message yesterday and still today

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45 minutes ago

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user_axfg9h

Visitor

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1 Message

16 hours ago

Me too from club xfinity website email login 
"The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later."

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drinkwine28

New Poster

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2 Messages

7 hours ago

Me as well, 11/3 and 11/4. Must Xfinity if we all keep getting it, I am using xfinity email on google.

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user_zuwtz0

Visitor

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2 Messages

Same thing with me Nov 2, Nov3, Nov4.  Still happening this morning ... a lot.

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5 hours ago

user_2y4dv9

Visitor

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1 Message

6 hours ago

I am running from a Windows 11 laptop using Chrome browser to access Xfinity email this morning (Nov 4, 2025) and have been getting the message since  yesterday.  I cleared my browser cache and rebooted - still the issue.  Xfinity/Comcast must be having server issues...

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Anon39065

Contributor

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82 Messages

6 hours ago

Also getting this message on a random basis.  Sometimes when I access email and sometimes when I try to reply to an email:  Error

The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

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user_zuwtz0

Visitor

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2 Messages

Same here.  Nov2, Nov3, Nov4

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5 hours ago

Anon39065

Contributor

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82 Messages

6 hours ago

Also getting this message when trying to access email:  Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes.

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user_mvrhle

Visitor

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1 Message

2 hours ago

Getting this on 11/3 and 11/4 is it an xfinity glitch ?

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user_5rxm7k

Visitor

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4 Messages

I'm getting it on my iPad in addition to my Desktop.  It's definitely an Xfinity problem and they try to say it's an Apple problem.  With my desktop?  My desktop is not Apple.  Xfinity doesn't care to fix the problem in a timely manner and blames others for the problem.

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2 hours ago

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user_47jmak

Visitor

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1 Message

2 hours ago

I've been getting same error for a couple of days - very frustrating trying to get work done.  Windows 11 and Chrome using Xfinity website client

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user_nf5gry

Visitor

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1 Message

2 hours ago

I am getting the same errors (West) and have been for a while on my laptop. Is this another W11 issue? What is the answer?

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pgtriton

Visitor

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1 Message

I am getting the same on my desktop. On my iphone I can access. I am in Sac, CA

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1 hour ago

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user_y0qppq

Visitor

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1 Message

1 hour ago

I keep getting this message.  The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect.  how do I correct this?

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user_dt0k10

Visitor

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7 Messages

1 hour ago

Same issue with the server mentioned.  Descktop using chrome and Xfinity web.   11/3 &11/4.   

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user_ftxe9u

Visitor

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1 Message

47 minutes ago

I have had this issue for over a week. It only happens when I am using my desktop (Windows 11) and using Xfinity webmail. No problem if I use Outlook on the same desktop. No problems on iPhone 16 or iPad. I've shutdown and restarted the desktop and was able to access port 99 with SSL ON. 

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