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MacLady
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79 Messages

Monday, September 12th, 2022 10:55 PM

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The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

Started getting this tonight on webmail. Never had a problem before. Did you let your certificate expire? PLEASE FIX!!!

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

UPDATE:

Yes they are aware of it. SOMEONE forgot to renew their SSL CERTIFICATE so it seems the whole east coast is down.

I am in Mass right now, but I see people posting from NH to NJ complaining of the same thing.

She said it won't be fixed for 48 hours.

Tomorrow is voting day in NH and essential that I can get online.

UPDATE: September 13, 10:30 AM ET

Seems sending and receiving as been restored but if I try to view sent mail I can't. I imagine there is a backlog right now.

Question

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Updated 

3 years ago

 • Edited

508

28

This conversation has been merged. Please refer the main conversation:

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

Accepted Solution

Again

Expert

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31.8K Messages

3 years ago

0

0

sniggish

Frequent Visitor

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8 Messages

3 years ago

Mine has been wonky since late afternoon.  Won't send, won't delete etc.  

1

user_bd2064

Contributor

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59 Messages

@sniggish​ That's OK you bill just went up!

3 years ago

0

janswers

Visitor

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24 Messages

3 years ago

Same thing here in NH.

0

user_ed8c57

Visitor

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2 Messages

3 years ago

Getting this message across 3 different computers.

1

user_bd2064

Contributor

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59 Messages

@user_ed8c57​ Have Gmail account? Use it. Don't expect anything to happen with Xfinity, they are too busy

raising your bill.

3 years ago

0

user_a5a820

Visitor

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4 Messages

3 years ago

I am getting same message in PA

0

user_a5a820

Visitor

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4 Messages

3 years ago

Does anyone know what is going on with xfinity?

1

XfinityPeterH

Official Employee

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2K Messages

Hello all. Thank you very much for your patience while we worked on this known issue. We have reports that everything has been worked and resolved. Should you still be having issues please create a new post so you can be properly helped. We appreciate you all for following our community guidelines. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

margefarnan

Frequent Visitor

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10 Messages

3 years ago

I'm getting the following message...cannot send emails. What's it mean?

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

1

XfinityJessicaA

Official Employee

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330 Messages

Hello @margefarnan Thanks for bringing this to our attention. There was an issue with out email but this has been resolved. Are you still experiencing any problems accessing your emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_602b09

Visitor

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4 Messages

3 years ago

I'm getting same error message as well and unfortunately there is NO support to address the issue! 

1

user_f08028

Visitor

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2 Messages

3 years ago

Getting the same info & nothing will send.

1

XfinityAmandaB

Official Employee

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2.3K Messages

@user_f08028 there was a reported issue a few days ago that our engineers were able to resolve the following morning. If you are still having issues with your email please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_18b4c5

Visitor

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5 Messages

3 years ago

No email since 1pm in south Jersey 

1

CCAaron1

Problem Solver

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954 Messages

Hello @user_18b4c5. It has been a couple of days since you reached out. Are you still having issues or have they been solved? -Aaron 

I no longer work for Comcast.

3 years ago

0

user_bd2064

Contributor

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59 Messages

3 years ago

Now cannot get into my inbox. XFINITY WAKE UP AND FIX IT PLEASE!

0

user_602b09

Visitor

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4 Messages

3 years ago

Wondering if anyone at XFinity is listening 😩😩😩

1

user_9f09aa

Visitor

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2 Messages

3 years ago

Same here, started this afternoon.   Does Comcast know there’s a problem ?  

2

user_bd2064

Contributor

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59 Messages

@user_9f09aa​ I have been having problems for days and it just got worse tonight.

I have had to constantly reload to get a page view of my e-mail and now this.

[Edited: "Language"]

(edited)

3 years ago

user_bd2064

Contributor

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59 Messages

@user_9f09aa​ SIMPLE ANSWER? THEY DON"T CARE!

3 years ago

user_bd2064

Contributor

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59 Messages

3 years ago

Latest message from Server when trying to send:

Error

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.
WHAT A DIGRACE OF A SERVICE IN THIS DAY AND AGE!

0

user_4059d1

Visitor

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6 Messages

3 years ago

I am getting the same problem. Tried calling and unable to speak to a person. Does anyone know how to fix this?

1

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