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robert.n045
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4 Messages

Monday, September 12th, 2022 10:01 PM

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The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

All day (9/12/2022), the Comcast mail system has been error-prone. In most cases, it just times out and suggests trying later (not an option for me). Now it seems that a problem is with a certificate. 

The message is:  "The certificate for domain 'IMAP-east.ge.xfinity.com' is untrusted."  So, where do we go with this creaky system?  Tests run from an iPhone or an IPad do not reveal a problem, but the laptop browser version (Google, Firefox, Edge) definitely does have a problem.

What can I do to identify the problem, and what is Concast doing to fix the problem?

Bob

Question

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Updated 

3 years ago

4.9K

59

george_l

New Poster

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2 Messages

3 years ago

I have the same issue.  Cleared my browser cache and was able to 1 email, then the error came back.

0

MacLady

Contributor

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79 Messages

3 years ago

Started getting this tonight on webmail. Never had a problem before. Did you let your certificate expire? PLEASE FIX!!!

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

UPDATE:

Yes they are aware of it. SOMEONE forgot to renew their SSL CERTIFICATE so it seems the whole east coast is down.

I am in Mass right now, but I see people posting from NH to NJ complaining of the same thing.

She said it won't be fixed for 48 hours.

Tomorrow is voting day in NH and essential that I can get online.

UPDATE: September 13, 10:30 AM ET

Seems sending and receiving as been restored but if I try to view sent mail I can't. I imagine there is a backlog right now.

Note: This comment was created from a merged conversation originally titled The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

51

sniggish

Frequent Visitor

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8 Messages

Mine has been wonky since late afternoon.  Won't send, won't delete etc.  

3 years ago

janswers

Visitor

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22 Messages

Same thing here in NH.

3 years ago

user_ed8c57

Visitor

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2 Messages

Getting this message across 3 different computers.

3 years ago

user_a5a820

Visitor

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4 Messages

I am getting same message in PA

3 years ago

user_a5a820

Visitor

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4 Messages

Does anyone know what is going on with xfinity?

3 years ago

r2angels

Visitor

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1 Message

3 years ago

map-east.ge.xfinity.com

Untrusted

1

0

XfinityKassie

Official Employee

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1.7K Messages

@r2angels Good evening! We appreciate you reaching out to our Community Forums Team. We have resolved the email issue. We appreciate you hanging in there with us while we worked on getting things back up and running properly. Are you still experiencing an issue with your services? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d87fed

Visitor

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4 Messages

3 years ago

I sent a message 

this is the response

0

0

user_fd7a9d

Visitor

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1 Message

3 years ago

I have the same issue here in Pennsylvania. 

1

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_fd7a9d Good evening! We appreicate you reaching out for assistance regarding your email concern. I can assure you our Community Forums Team of experts is here to assist you. We were able to resolve the issue on our end. Are you still experiencing any issues with your email services? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

momgsaf

Regular Visitor

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3 Messages

3 years ago

This now pops up when you go onto Xfinity home page.

Users Unable to Access Comcast.net EmailWe are aware that customers are experiencing issues with their Comcast.net emails and are working to fix them as quickly as possible. We appreciate your patience.

(edited)

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0

janswers

Visitor

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22 Messages

3 years ago

Getting same message in NH. My main account has been getting messages but is acting squirrelly. My two secondary accts are totally down. Says there is an SSL issue.

1

0

XfinityEricB

Official Employee

 • 

2.1K Messages

Hello @janswers. The known issue with the email service was repaired. Are you still having problems with any of the emails you mentioned since yesterday? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a2336c

Visitor

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2 Messages

3 years ago


My inbox is showing all my incoming emails, but any response not only does not get sent , the reply message disappears entirely with no trace. While in compose mode Draft says saved, or saving, yet nothing is actually saved, so there is no chance of re sending without retyping entirely.

Send gets me  "The certificate for domain 'imap-east.ge.xfinity.com' is untrusted." message, and swallows the message.

1

0

robcolleen98

Frequent Visitor

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12 Messages

@user_a2336c​ same. Have retyped same messages over and over. Now I am typing them on laptop and sending from iphone. That seems to be working. 

3 years ago

0

user_54c673

Visitor

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1 Message

3 years ago

I am also having the same problem! 

1

0

CCShan

Official Employee

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443 Messages

Hello @user_54c673  , thanks for reaching out to let us know that you are also having this issue. Our team was aware of an issue with our email serves and worked hard to get this resolved as quickly as possible. 
 Our teams are reporting this issue should be taken care of, and email services should be working normally. 

Please let us know if you are still having any issues with your email.  

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Henryjane

New Poster

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2 Messages

3 years ago

Same issue all day in Maryland. I thought it was the pending thunder storm, but no. That's passed, but the problem hasn't!

0

0

tmjf

Visitor

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1 Message

3 years ago

Happening to me as well. Does anybody from Comcast/xfinity monitor this forum???

0

0

RSCHILLER

Contributor

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21 Messages

3 years ago

Oakland, California and its been happening all day.  Jeez, we could try and call Comcast for support but other then being told many times how happy they are to hear from us and that they kindly support person we are speaking to is going to insure, repeatedly, that the problem is fixed . . . the problem will not be fixed.   

Surely Comcast knows of this "The certificate for domain 'imap-east.ge.xfinity.com' is untrusted." and is working to resolve it.  It only occurs on Chrome browser for me, not iphone. 

0

0

Bostonhiker

Visitor

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5 Messages

3 years ago

Constant, annoying issue for me

1

0

CCJimmy

Problem Solver

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492 Messages

Hello @Bostonhiker, thank you for reaching out to us. We will be happy to help with any email issues that you may be experiencing. What devices are you having issues on at the moment? 

I no longer work for Comcast.

3 years ago

0

user_cf1596

Visitor

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3 Messages

3 years ago

I got:

Error

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

0

0

user_cf1596

Visitor

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3 Messages

3 years ago

I tried logging out and back in but got:

504 Gateway Time-out

The server didn't respond in time.


I use this account for work and can't have it down like this...

1

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@user_cf1596 Thank you for reaching out on the Xfinity Community Forums. There was an email interruption that was confirmed and resolved. Please let us know if you continue to see an issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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