Problem Solver
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506 Messages
Spam
I’m getting spammed to death in the past few days, like at least a dozen a day. When I hover over the sender it’s always from a gmail address. The emails imitate emails from cvs, ace hardware, etc. When it this stuff going to stop? It’s obviously spam that’s been marked as spam on Xfinity connect but it still ends up in my inbox. My password is changed regularly and I have identity theft protection that alerts me when my email address shows up on the dark web.
Begreen9
Contributor
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34 Messages
2 years ago
This has become a problem for my email as well. Over the past couple of months the amount of spam has increased a lot. These are very obvious spams with weird long unrelated email addresses and titles like ACE Hardware with a subject like #948757. Many of them are get-rich-quick spam with long obscure email addresses. My Mac Mail client flags them as possible junk. My hotmail account would never let them through. I now have over 50 filters setup to stop this deluge. But still, they get past the Xfinity filters.
Comcast, please upgrade the spam filters.
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Lkpolo
Problem Solver
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506 Messages
2 years ago
sounds a lot like the emails I am getting. I too use Mac mail and mark them as spam, but they end up in my inbox. I've marked them as spam on Xfinity connect but they end up in my inbox. What's up with the spam filters at Comcast email? I read several threads a day from many folks complaining about emails marked as spam that get thru any way. I still can't get my Apple Card statements in my inbox but this garbage gets thru. apple told me that it was marked as spam but Id never do such a thing. Something is badly wrong with the Comcast email service for so many to complain. I'm seriously thinking of changing my email for some different things to my gmail and create a Mac mail account for that account.
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Begreen9
Contributor
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34 Messages
2 years ago
Comcast said they were going to enable white listing in order to avoid your problem. That was a few years ago, but I still don't see this option. I just got another obvious spam an hour ago. The sender name is CLAIM, the subject is 443848, the email address is: [Edited: "Personal Information"]. Mac Mail says it thinks this is junk. It is, obviously. Why are these emails suddenly getting through the spam filters?? I can't keep making filters for each one of these randomly titled junk mails.
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Latoque
Expert
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29.6K Messages
2 years ago
@Begreen9
See here for the "whitelist" function:
Address Book Exemption
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Lkpolo
Problem Solver
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506 Messages
2 years ago
I know the above link wasn’t meant for me but I did check it out. It’s no help. The spam goes to my inbox and my Apple Card statement never goes to my inbox or spam or anywhere. I suspect Comcast has blocked it sometime in the Spring. The Apple Card statements contact is in my Mac contacts and comcast address book. But still no help. On the brighter side, I’ve not received one email from the gmail account that was imitating cvs, Walgreens etc.
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user_336e5e
Visitor
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1 Message
2 years ago
SPAM is rampant. Filtering doesn’t work. The “Direct message” suggestion doesn’t work. I’m ready to abandon xfinity email…it’s just too hard!
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krissyk34
Regular Visitor
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15 Messages
2 years ago
I am getting a ton of spam mail also. Much of says it is from Xfinity, but I can tell by the email address it is not.
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BigDaddy41452
New Poster
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4 Messages
2 years ago
It is absolutely a waste of time to expect Xfinity to ever do anything about the ridiculous amount of spam that appears in your inbox. I have been setting up filters every day for months with little effect. I went to the local Xfinity store and was told point blank by the manager that Xfinity was not concerned about limiting the amount of spam that arrives in customer's inboxes! I'm guessing they are more interested in selling their mobile service. If I could go back in time I would never sign on with Comast/Xfinity. I have several Gmail accounts and I get maybe one or two spam emails a year. I suppose at some point I will have no alternative but to drop Xfinity altogether to resolve the problem.
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user_f99228
Visitor
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1 Message
2 years ago
Same here, spam emails easily slipping through the filtering system WAY more than it did before this year. What is being done on Xfinity end to curb this?
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