SPAM SPAM and MORE SPAM

Comcast CSR's today threatened me with a forum ban if I kept linking my detailed commentary from other threads that I wrote, detailing this issue and providing suggestions.  Under the excuse of creating duplicate posts or comments.  Their priority appears to be silencing complaints rather than assisting in honest solutions and helping customers network among this never ending stream of individual complaints about the spam issue.  Sure are good at reposting the same ineffective solutions though.  Solving tickets is the name of the game, and I wonder how much they get paid because this sounds like an extra ordinarily easy job. 

Search spam above and click the lastest time to read those of you want.  I wrote several long posts.

@user_9l0lo6​ 

I recently fixed the problem:

Log into Xfinity email

Clock on Settings (gear in upper right)

Select Email Settings

Select Security

Turn off/ Unselect - 'Allow preloading of externally linked images'

Within two days I was no longer receiving dozens of spam/pfishing emails...Wonderful!

@longolear​ 

Totally unacceptable solution to turn preloaded images off.  The primary tool for nearly every legitimate email sender today, is to use photo based images in the emails.  

We're not going to turn everything off, just to stop xfinity's own problematic emails they continue to let through in an effort to drive us away from using the xfinity email services.

We've used xfinity emails for two decades for business purposes.

Document everything, post your spam image snips on the board here and on reddit, and prepare to file FCC complaints as well.

One half day, three pages of spam.  The more I report, the more I get.  And then magically xfinity recognizes this as spam when I forward it back to their abuse email, and rejects my emails alerting them of their own spam.  This is not normal spam.  This is obviously a planned obsolescence event sanctioned by the company itself. 

I, also, am getting multiples (10) of emails.  I checked each address and they are different by 1 number.  I send them to my spam folder but they are back the next day.  Also, when I send them to the spam folder they come right back and I ALWAYS have to send them twice.

@DQ78 You can report the Spam to the CSA Team here. 

Post your image examples.  Use the 'snipping tool' to take an image snip of your entire email filled with this recurring spam on a daily basis.

This is what hit my inbox and spam folder today.  About half of this landed in my inbox and was not captured by the spam recognition systems.

@user_9l0lo6​ 

I recently fixed the problem:

Log into Xfinity email

Clock on Settings (gear in upper right)

Select Email Settings

Select Security

Turn off/ Unselect - 'Allow preloading of externally linked images'

Within two days I was no longer receiving dozens of spam/pfishing emails...Wonderful!

@Colorado_Customer​ Looks exactly like mine! Same spammers.

I'll try the turning off of the preloading of externally linked images that person above suggested.  Can't hurt. But the fact that we're all getting spammed by the same external accounts sounds more like a Comcast security breach and clearly our email addresses were compromised. My free gmail account gets way less of these rando spam emails than my paid Xfinity account. Comcast doesn't care enough. They're too busy kissing the ring of corrupt politicians.

Below is a screen shot of my SPAM from today. I have alot of filters created to catch the Klaudena, Voltex, Goldenage spams I was being bombarded with in December. But they were multiplying like rabbits with new email addresses so I couldn't keep up with filters.

@longolear​ Thank you!!!!

The turning off the preloaded images trick didn't work for me. The spam is still coming through.

Thanks for that information @user_9l0lo6. You can always report any unwanted spam coming through to our CSA Team as we are always looking to improve our filters. Here are the steps to report spam, 

Webmail Users

1. Select the message you wish to report as spam.
2. Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

1. Select the message you wish to report as spam.
2. Forward the spam message as an attachment to missed-spam@comcast.net.

Let us know if you have any additional questions!

I agree 100%. It's a disgrace. I'm seriously thinking of moving over to T-Mobile's internet service. I'm already a phone customer. It's half the cost of Xfinity.

Thanks for reaching out user_37da5d. I would be equally frustrated if I was receiving spam as I know it can clog up your email account. We do have our spam filters to help with blocking any unwanted emails. If any are missed you can report them,

Webmail Users

1. Select the message you wish to report as spam.
2. Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

1. Select the message you wish to report as spam.
2. Forward the spam message as an attachment to missed-spam@comcast.net.

Let us know if you have any additional questions! 

@XfinityJeniece​ Thanks but I already know how to report the spam emails. The problem is they're AI generated bots sending them. The return emails addresses are different. So when you report one as a spam email, another comes along with a new email addresss.  Xfinity needs to DO BETTER with their SPAM BLOCKING or you'll lose customers.

Hey @user_9l0lo6, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to provide us your feedback and experience. Spam emails is a never ending battle that we continually work on. Thanks for doing your part in marking emails as spam as they come in and more. We do recommend setting up a contacts list, email filters, spam filters and more to help combat some spam messages.