Contributor
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43 Messages
slow loading images
once again, images are loading terribly slow in the body of email. According to the Comcast expert responding to an earlier post, they are aware of the issue and presumably fixed it but they didn't fix it. The problem persists and my original question has already been closed out. 🤔
XfinityRichard
Official Employee
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1.6K Messages
5 days ago
Thank you for reaching out, @samba51 I'm very sorry for the trouble that you are experiencing. Was the issue resolved and it just resorted back to being slow again?-Richard
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NYCJay
New Poster
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5 Messages
5 days ago
Same here. Mine have been taking several minutes to load for about a week now. It's infuriating. It makes checking my email impossible unless I let each email load for several minutes. What's worse is they stop loading altogether if I try to switch to another tab while waiting for it to load. I've just had to start deleting all my mail that has pictures instead of looking at it.
(edited)
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MtDewMike
New Poster
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13 Messages
5 days ago
I've been experiencing this issue, too, but I think I just figured out how to resolve it.
1. Go into the mailbox settings by clicking on the gear icon, top right corner.
2. Click on "Email Settings."
3. Click on "Security" on the left.
4. Uncheck "Some external images can pose a security risk and may not be displayed by your browser - this protects you by loading these images through our service and displaying them securely."
I saw a difference immediately on my mailbox - without having to restart the Chrome browser.
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user_c50b67
Visitor
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2 Messages
4 days ago
Having the same issue with the body of email taking a while to load once you open the email. Has been going on for a few days. Can anyone at Comcast help us with this issue as it is still happening?
4
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mshort2
New Poster
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4 Messages
3 days ago
Sounds like typical poor support from all help desks. they only want to cloe tickets as that is their measurement not actually fix the issue. I am in Memphis and have same issue,
1
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Biff-Tannon
Contributor
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391 Messages
3 days ago
I have the same issue for a week or so. Is someone in an official capacity going to chime in with a resolution?
4
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virgo53
Visitor
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1 Message
12 hours ago
I have been having the same problem for the past week. However, I was able to resolve the issue with the fix offered by MtDewMike below. Scroll down to where MtDewMike makes comments. Slow down and start reading his comments. You'll see the fix.
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user_d8817b
Visitor
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4 Messages
11 hours ago
this isn't a Fix. It's a BANDAID at best. Why wouldn't I want images to go though the Comcast servers for my own protection. This has worked fine going through their servers, for YEARS. Why do we need to expose ourselves to malicious actors NOW. COMCAST. Please provide a FIX and not a work aournd for this issues. Thanks
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user_xl24yi
1 Message
9 hours ago
The fix didn't work for me and my email usage is at 4% so it's not a usage issue. Funny how rates go up and service goes down!!!
1