slow loading images

I had to take the advice of a random user who helped move things along.

@XfinityRichard​ need an answer to the loading issue not a canned reply,  We need a dix

@XfinityRichard​ yes, the images appear to be loading normally now with that one setting adjustment.

Awesome! That is great to hear @samba51! If you need anything more, please let us know. Thanks for being a part of our Xfinity Community and hope you have an awesome weekend ahead of you. Don't hesitate to mark @MtDewMike response as an acceptable answer for your post. 

Hey there, NYCJay, thanks for reaching out through Xfinity Forums regarding your connection. We would be happy to help with your email. What device are you having issues with your email on?

Samsung galaxy S23 Ultra with Samsung internet browser 

Agree on the BANDAID. What a joke.

It worked for me, I've been trying to solve this problem for months. THANKS!

@MtDewMike​ I just did this and instantly the images in my emails loaded.

@user_ckdhux​ That's great! I'm glad it worked for you!

@MtDewMike​ thanks big guy, that helps. Xfinity must have made changes on their end

@samba51​ You're welcome!

@MtDewMike​ 

This worked for me too. Galaxy S23 Ultra using Samsung internet browser. Thanks fit the info. You've saved me so much frustration. Appreciate it. 

Did you see and try the solution I listed earlier?

Thank you MtDew Mike!!!!! working now  you're awesome!!!!

@user_c50b67​ You're welcome!!

Thanks so much.  It worked.

@westba​ Good to hear!

@mshort2​ Did you see and try the solution I listed earlier?

@Biff-Tannon​ Did you see my solution posted above? 

@virgo53​ happy to hear it's working for you!

@user_xl24yi​ Just curious - what browser are you using? Is it possible to try loading your email in a different browser and see if the issue continues? 

@MtDewMike​ why on earth are you suggesting your solution, when it exposes the user to additional security risks? Your bullet 4 even spells this out!

     4. Uncheck "Some external images can pose a security risk and may not be displayed by your browser - this protects you by loading these images through our service and displaying them securely."

Unchecking the external image security did not work for me. Xfinity email is still loading most of the email images incredibly slow.  Yes, I have also rebooted and cleared cache ect ect . So, none of those so-called fixes work.  As a computer tech myself my guess is that Xfinity has some type of system issue on their side that needs resolved as is cannot be on all of our PCs.  Xfinity, please fix this.  We did not all just changes our PC settings etc. perhaps something involving a Microsoft update ?? that caused your problem.

@plumld​ He has no answer for that, as being in the wrong is hard to defend.
Just keeps spamming the work-around & getting props while the true issue persists.

@bobp56​ Settings/Security/Uncheck the box for "securely loading images"

@gamestacker​ yes this worked for me too.

Yes. That worked. But why should it? Should Xfinity really be blocking images from so many standard emails?

Hello, @user_s77a2d. Have you by any chance tried the resolution steps that was shared by @MtDewMike above? If not, I suggest you give it a try as it appears it's been working for others. Here's the guide to help resolve this issue:

1. Go into the mailbox settings by clicking on the gear icon, top right corner. 

2. Click on "Email Settings."

3. Click on "Security" on the left. 

4. Uncheck "Some external images can pose a security risk and may not be displayed by your browser - this protects you by loading these images through our service and displaying them securely."

Hey there, user_kx0z9h thanks for reaching out through Xfinity Forums regarding your email account. I can see how frustrating that issue would be. Have you tried any troubleshooting on your end to resolve the issue?

Experiencing the same issue in Pittsburgh, PA when accessing email through connect.xfinity.com, regardless of the browser.  Aware of the "work-a-round," but would like to know if there is an estimate on when this problem will be fixed correctly.  Thank you.

Hello there @brunman31. I am sorry to hear that you are having issues with our email service. You are in the right place and we are happy to assist you today. Have you tried to clear out your cache and cookie? 

there's a workaround solution posted by a user that customers can perform on their mail settings options which may or may not pose a security risk. No official fix has been posted

@dovegirl​ No fix. Xfinity just does the usual and has you troubleshoot unnecessary useless things to make it seem like it's not their fault.

Today I have the "image slow loading in emails issue" again. It would be nice to get this issue resolved.