Greetings, @user_tcfnum! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to sign in to your email at https://www.xfinity.com/email? Are you getting an error saying your password is incorrect, or is it doing something else? Were you able to access your email on this device in the past? Any details you can provide will help us narrow things down and find a solution.
Are you signing in to webmail? Are you using a third party email app? Have you migrated to Yahoo! Mail? This information will help us to help you. Always give as much detail when you post as possible so that we know what is going on. Just leave out any personal identifying information as possible.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Good morning @user_tm09xj, and thanks for reaching out to us on the community forums, I hope this message finds you well. Are you signing in to the Xfinity email website, and if so, what is the trouble you are having?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
You are not getting the two-factor authentication code when you are trying to sign in to the website @user_tm09xj?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_tm09xj When you try and sign in to the email on your iPad, does the code that the website is asking for get sent to another device, like your phone?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Have you tried using private browsing @user_tm09xj?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJamesC
Official Employee
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3K Messages
5 months ago
Greetings, @user_tcfnum! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to sign in to your email at https://www.xfinity.com/email? Are you getting an error saying your password is incorrect, or is it doing something else? Were you able to access your email on this device in the past? Any details you can provide will help us narrow things down and find a solution.
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user_1jla61
Visitor
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1 Message
3 months ago
I am not able to sign into my account
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user_tm09xj
Visitor
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5 Messages
2 days ago
On my old iPad l never had trouble signing.thisreplacement isgiving me trouble
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user_tm09xj
Visitor
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5 Messages
4 hours ago
It is to come right up on my isd and sent to my iPhone now l get nothing.
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