Same here. Why has this been changed? Why weren't we given new directions for logging into our email account? Very disappointing.
How are you trying to sign in to your email account? Through a third party email app or through webmail? Are you getting any error messages and if so what are they?
Or, are you talking about the email migration to Yahoo! Mail?
Here is information regarding the transition to Yahoo! Mail:
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@Again wrpte: "... The link can be found under your avatar on the Hub [xfinity.com]. ..."
Unless, of course, as I have posted before, there is no avatar on that page, like so:
If I reload the page many times the avatar will eventually show up. But users shouldn't have to do that, should they?
Why do you refuse to believe that there is a problem with that page?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
@Again wrpte: "... The link can be found under your avatar on the Hub [xfinity.com]. ..."
Unless, of course, as I have posted before, there is no avatar on that page, like so:
If I reload the page many times the avatar will eventually show up. But users shouldn't have to do that, should they?
Why do you refuse to believe that there is a problem with that page?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
I don't doubt there is a problem with that page.
Is what you're showing from the FF browser? Does it show up missing in any other browser you have? Have you gone into FF's configuration and made any changes? I ask because you're the only one that reports problems and issues with the Forums.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I just got an email from Walgreens. In the future will that go over to yahoo mail?
Have you already migrated your email to Yahoo! Mail? If not, you'll continue to sign in to Xfinity Connect for your email until you get the email about transitioning your email. That email will have the verified logo next to it when seen in webmail.
Here is information regarding the transition to Yahoo! Mail:
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Was your question answered? Please mark an Accepted Answer!
I received a letter today With big Red Letters saying Xfinity..
It’s time to update your Xfinity account email.... I am scared to click on the link because I read here in the forums that I would receive a letter asking me to accept the terms of yahoo? I am scared it is not legitimate.
Please Advise, thank you
Here is what the letter says and the
sender is ✅Customer care<[Edited: "Malicious Email Address"]>
We noticed that your email address was not confirmed for the most recent update. If you do not confirm within 48 hours of getting this automatic email, you will lose your ability to send and receive emails. You can update your account using the link provided below.
CLICK HERE TO UPDATE
NOTE: It is important that you enter your information accurately to prevent being logged out of your account.
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Was your question answered? Please mark an Accepted Answer!
How are we supposed to know what is legit and what is not? I am totally confused and nervous about scams.
If you read my post directly above your post here you would have learned about this.
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Was your question answered? Please mark an Accepted Answer!
I cannot sign into my email. I visited the store and an associate sign right in but would not show me what she did. She gave an address to use and it is a useless as she was. Maybe I should withhold my next payment until this is fixed.
The sign process for me was open the Xfinity Discovery Hub (where you manage your account). There was a link click to get your email. Since they are migrating the email part of Xfinity to Yahoo, it is a process. It won't be complete until 2026, but it has started. I read about the migration on this forum. When I looked this up for myself, I read what is going on. You do have to be really on top of avoiding the scammers because you get a LOT of emails claiming to be Xfinity. so be very careful not to fall for one. If you get a questionable one, ask someone if it is real. Now I can't sign in on the Discovery hub which had a link on top to click. The link on that page is gone in my area. So I found that if I go to chat on their website and write "email" in the chat, I get immediately directed to my email. Now I understand the parameters better so started going thru and deleting lots of email I got lazy about. I also read on the web (just search comcast email migrating to yahoo and you will find it) it will tell you all about it. While there, I watched a couple videos and they take care to warn you about your storage limits and avoiding scammers trying to get your password for your email. It also shows you what it will look like. If you don't have a yahoo account, make one and put it as your recovery email for Comcast. I am not an Xfinity Employee or Representative. Don't withhold your payments to the company, it won't help. Fingers crossed for myself. Good Luck
If you can't find an email link on a Comcast/Xfinity page, use https://connect.xfinity.com/. If you are logged in that link will load their web email page directly. If you are not logged in, you'll be prompted to do so, and then you'll be taken to the email page.
You can save yourself some aggravation by adding a bookmark or favorite to that link and using it to reach the web email page.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
user_45gh9v
Visitor
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1 Message
3 days ago
Same here. Why has this been changed? Why weren't we given new directions for logging into our email account? Very disappointing.
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Again
Expert
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32.5K Messages
2 days ago
@mary939
How are you trying to sign in? With a third party email app or through webmail? Are you getting any error messages and if so, what are they?
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BruceW
Gold Problem Solver
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26.7K Messages
2 days ago
Unless, of course, as I have posted before, there is no avatar on that page, like so:
If I reload the page many times the avatar will eventually show up. But users shouldn't have to do that, should they?
Why do you refuse to believe that there is a problem with that page?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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user_5b0fd4
Contributor
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152 Messages
2 days ago
So if I get an email sent to my comcast account it will automatically be sent to yahoo?
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Visitorfrommars
Visitor
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3 Messages
2 days ago
I received a letter today With big Red Letters saying Xfinity..
It’s time to update your Xfinity account email.... I am scared to click on the link because I read here in the forums that I would receive a letter asking me to accept the terms of yahoo? I am scared it is not legitimate.
Please Advise, thank you
Here is what the letter says and the
sender is ✅Customer care<[Edited: "Malicious Email Address"]>
We noticed that your email address was not confirmed for the most recent update. If you do not confirm within 48 hours of getting this automatic email, you will lose your ability to send and receive emails. You can update your account using the link provided below.
CLICK HERE TO UPDATE
All trademarks are the property of their respective owners.
Attn: Email Communications.
(edited)
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user_600406
Visitor
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2 Messages
1 day ago
How are we supposed to know what is legit and what is not? I am totally confused and nervous about scams.
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user_afvqcp
Visitor
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1 Message
1 day ago
need the url for the comcast mail on iphone
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user_wdd5x6
Visitor
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1 Message
20 hours ago
This is why most people leave comcast
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user_iicjoe
Visitor
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1 Message
15 hours ago
I cannot sign into my email. I visited the store and an associate sign right in but would not show me what she did. She gave an address to use and it is a useless as she was. Maybe I should withhold my next payment until this is fixed.
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user_w9r0s5
Visitor
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1 Message
14 hours ago
how to sign in email
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BruceW
Gold Problem Solver
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26.7K Messages
13 hours ago
If you can't find an email link on a Comcast/Xfinity page, use https://connect.xfinity.com/. If you are logged in that link will load their web email page directly. If you are not logged in, you'll be prompted to do so, and then you'll be taken to the email page.
You can save yourself some aggravation by adding a bookmark or favorite to that link and using it to reach the web email page.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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