mary939's profile

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2 Messages

Wednesday, September 10th, 2025

sign in to Comcast.net email

Can't sign in to Comcast.net email

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Visitor

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1 Message

2 days ago

Same here.  Why has this been changed?  Why weren't we given new directions for logging into our email account?  Very disappointing.

Expert

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32.5K Messages

@user_45gh9v​ 

Same here.  Why has this been changed?  Why weren't we given new directions for logging into our email account?  Very disappointing.

How are you trying to sign in to your email account?  Through a third party email app or through webmail?  Are you getting any error messages and if so what are they?

Or, are you talking about the email migration to Yahoo! Mail?

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

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32.5K Messages

1 day ago

@mary939 

Can't sign in to Comcast.net email

How are you trying to sign in?  With a third party email app or through webmail?  Are you getting any error messages and if so, what are they?

Gold Problem Solver

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26.7K Messages

24 hours ago

@Again wrpte: "...  The link can be found under your avatar on the Hub [xfinity.com]. ..."

Unless, of course, as I have posted before, there is no avatar on that page, like so:

If I reload the page many times the avatar will eventually show up. But users shouldn't have to do that, should they?

Why do you refuse to believe that there is a problem with that page?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Expert

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32.5K Messages

@BruceW​ 

@Again wrpte: "...  The link can be found under your avatar on the Hub [xfinity.com]. ..."

Unless, of course, as I have posted before, there is no avatar on that page, like so:

If I reload the page many times the avatar will eventually show up. But users shouldn't have to do that, should they?

Why do you refuse to believe that there is a problem with that page?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

I don't doubt there is a problem with that page.

Is what you're showing from the FF browser?  Does it show up missing in any other browser you have?  Have you gone into FF's configuration and made any changes?  I ask because you're the only one that reports problems and issues with the Forums.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Contributor

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152 Messages

16 hours ago

So if I get an email sent to my comcast account it will automatically be sent to yahoo?

Contributor

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152 Messages

I just got an email from Walgreens. In the future will that go over to yahoo mail?

Expert

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32.5K Messages

@user_5b0fd4​ 

I just got an email from Walgreens. In the future will that go over to yahoo mail?

Have you already migrated your email to Yahoo! Mail?  If not, you'll continue to sign in to Xfinity Connect for your email until you get the email about transitioning your email.  That email will have the verified logo next to it when seen in webmail.

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

14 hours ago

I received a letter today With big Red Letters saying Xfinity..

It’s time to update your Xfinity account email.... I am scared to click on the link because I read here in the forums that I would receive a letter asking me to accept the terms of yahoo?  I am scared it is not legitimate.

Please Advise, thank you

Here is what the letter says and the

sender is ✅Customer care<[Edited: "Malicious Email Address"]>  

We noticed that your email address was not confirmed for the most recent update. If you do not confirm within 48 hours of getting this automatic email, you will lose your ability to send and receive emails. You can update your account using the link provided below.

CLICK HERE TO UPDATE

NOTE: It is important that you enter your information accurately to prevent being logged out of your account.
 
©2025 Comcast. All rights reserved.
All trademarks are the property of their respective owners.
 
Comcast Cable, One Comcast Center

1701 JFK Boulevard Philadelphia PA 19103
Attn: Email Communications.

(edited)

Expert

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32.5K Messages

@Visitorfrommars​ 

You're right not to click on the link because what you received is a phishing email and has nothing to do with the migration to Yahoo! Mail.

In webmail you should see the verified logo next to any official email from Comcast/Xfinity.

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

10 hours ago

How are we supposed to know what is legit and what is not?  I am totally confused and nervous about scams.

Visitor

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1 Message

10 hours ago

need the url for the comcast mail on iphone

Expert

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32.5K Messages

@user_afvqcp​ 

need the url for the comcast mail on iphone

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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