Sending Email To nxxxx@erols.com Blocked

I can send to the address XXXXXX@erols.com from Gmail but not from Xfinity email.

Reporting-MTA: dns; mx01.rcn.email-ash1.sync.lan
Arrival-Date: Sun, 04 May 2025 11:06:54 -0400

Last-Attempt-Date: Sun, 04 May 2025 11:06:54 -0400
Status: 5.2.2
Final-Recipient: rfc822; xxxxxxx@erols.com
Remote-MTA: dns; md08.rcn.email-ash1.sync.lan
Diagnostic-Code: smtp; 552 5.2.2 Over quota
Action: failed

Please let me know if more information is needed.

Joe P

Responses

XfinityJorge

Official Employee

•

2.1K Messages

2 days ago

joep63 Hello there! Thank you so much for the post and we are sorry to hear that you are having issues sending out an email. Our team is here happy to work with you over this great platform to get this corrected. Please send us a DM with your complete name and service address so we can start working on this.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

4

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joep63

Contributor

•

31 Messages

Thanks for the response.

The issue is not with the Service, it is clearly a Domain issue. Xfinity is blocking the domain of EROLS.COM, RCN.COM. I can send to that Domain from Gmail and Yahoo mail but not Xfinity.

Reporting-MTA: dns; mx02.rcn.email-ash1.sync.lan
Arrival-Date: Sun, 04 May 2025 10:57:58 -0400

Final-Recipient: rfc822; XXXX.erols.com
Remote-MTA: dns; md08.rcn.email-ash1.sync.lan
Diagnostic-Code: smtp; 552 5.2.2 Over quota
Last-Attempt-Date: Sun, 04 May 2025 10:57:58 -0400
Status: 5.2.2
Action: failed

Please address this issue with Level 2 Support so they can unblock the Domain of EROLS.COM, RCN.COM

Thanks

Joe P

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1 day ago

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XfinityJustinM

Official Employee

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37 Messages

@joep63, our customer security assurance team (CSA) may be of the best assistance in this scenario as they are the team that often handles these issues. You can reach them 7 days a week between the hours of 8:00AM and 12:00AM EST at 1-888-565-4329. You can also visit the help section on the CSA website to view specific erros that you may be recieving, and locate the next best step to have that error resolved, I will provide a link to that below.

CSA HELP SECTION

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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joep63

Contributor

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31 Messages

@XfinityJustinM

I submitted the issue I am having with sending emails to a specific domain using Xfinity email but not when I use Gmail or Yahoo email. The CSA site does not look like they handle email issues only website domains. I posted anyway but do not believe that is where I can get a specific email domain unblocked.

Joe P

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4 hours ago

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XfinityVictor

Official Employee

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1.3K Messages

joep63 OK, did you post today? We are happy to stay in touch to make sure they are able to assist with your concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

tick

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4 hours ago

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