Is the email I’m getting about my email account being discontinued on July 17, 2026 a spam?
Can't say for sure without knowing more, but emails that have any sort of "do this or lose your access" demand are almost always scams, expecially when the deadline is so close.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
I'm glad you're taking this seriously. Verified Xfinity emails actually have a unique logo, you can cross-reference the What does the Xfinity logo next to an email message mean? article with your email to confirm the validity of the email. With that being said, Xfinity does close email accounts that are inactive. You can learn more by viewinig the Xfinity Email activity policy article.
Please circle back to let us know if this information helped you with your inquiry.
BruceW
Gold Problem Solver
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27.5K Messages
3 days ago
Can't say for sure without knowing more, but emails that have any sort of "do this or lose your access" demand are almost always scams, expecially when the deadline is so close.
If there is a link, do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail site https://connect.xfinity.com/ and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report a spam email sent to my Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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XfinityJustinM
Official Employee
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882 Messages
14 hours ago
Greetings @user_h0lpcl,
I'm glad you're taking this seriously. Verified Xfinity emails actually have a unique logo, you can cross-reference the What does the Xfinity logo next to an email message mean? article with your email to confirm the validity of the email. With that being said, Xfinity does close email accounts that are inactive. You can learn more by viewinig the Xfinity Email activity policy article.
Please circle back to let us know if this information helped you with your inquiry.
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